About the Role
Wardenclyffe Store Ltd operates within retail operations, customer services, merchandising, inventory management, and commercial business support.
We are seeking a Retail Operations Director to lead retail performance, oversee operational strategy, strengthen customer experience, and support continued business growth. This role is ideal for an experienced leader with a background in retail management, store operations, commercial services, or multi-site business leadership.
Why Join Us?
Senior Leadership Role
Lead retail operations and contribute to the long-term strategic direction of the business.
Professional Retail Environment
Work within a structured Bradford-based organisation focused on operational excellence and customer experience.
High Business Impact
Drive improvements in operational efficiency, store performance, and commercial results.
Career Growth
Build executive leadership experience across retail operations, business strategy, and organisational development.
Key Responsibilities
- Lead retail operations and overall store performance
- Develop strategies to improve operational efficiency and customer satisfaction
- Oversee merchandising, inventory management, and service delivery standards
- Coordinate with suppliers, business partners, and internal departments
- Monitor financial performance, operational KPIs, and business reports
- Lead, coach, and develop management teams
- Identify opportunities to improve processes and commercial performance
- Ensure compliance with company policies and operational procedures
What We Are Looking For
Experience
- Strong experience in retail operations, store management, commercial services, or business leadership
- Previous senior management or multi-site leadership experience is preferred
- Experience managing operational performance and customer service initiatives is an advantage
Skills
- Retail operations leadership
- Commercial management
- Team leadership and development
- Customer experience management
- Business planning and reporting
- Process improvement
- Strong communication, organisational, and decision-making skills
Education
- Bachelor's degree in Business Administration, Retail Management, Operations Management, Marketing, or a related field is preferred
- Professional certifications in retail management, operations, leadership, or project management are an advantage
Pay: £88,000.00-£109,000.00 per year
Benefits:
- Company pension
- Employee mentoring programme
- Health & wellbeing programme
- Paid volunteer time
- Private medical insurance
Work Location: In person
