Renault Cardiff is looking for an experienced Service Advisor to join our busy dealership on Penarth Road, Cardiff (CF11 8UU). You’ll be joining a Service team that prides itself on providing excellent customer care.
Why join us
-
A basic salary of £29,870 pa OTE £37,344 pa (includes Saturday overtime)
-
Access to a salarysacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
-
A family new car scheme is available for close family members (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.
-
Car insurance is included on both of these car schemes
-
33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
-
Pension scheme which includes permanent health insurance and death-in-service benefit schemes
- Share Incentive Scheme
-
Staff discounts on vehicles, parts, servicing, and accessories
-
Free Mortgage and pension advice seminars
-
CycletoWork scheme, including ebikes
-
Discounted gym membership
-
Enhanced Maternity and Paternity policies
-
Opportunities to progress your career and excellent Manufacturer training
What you’ll be doing
-
Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
-
Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
-
Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing
What you’ll bring
-
Previous experience in a Service Advisor role
-
Ability to deliver an outstanding customer experience
-
Good mechanical awareness and understanding of cars and parts
-
Highly organised with excellent time management skills
-
Experience of upselling products and services
-
Assertive and able to handle difficult situations
-
Knowledge of CDK Drive, Kerridge, SAF
-
A clean UK driving licence (essential)
Working pattern
You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid)
Interested? Apply NOW by emailing your CV to [email protected]
