Job Ref: TLH1414
Branch: The Lensbury
Location: The Lensbury, Teddington
Salary/Benefits: 12.71 per hour
Contract type: Casual
Hours: Part Time
Shift pattern: 06:45-15:15, 11:00-19:30, 14:45-23:15
Posted date: 15/06/2026
Closing date: 17/07/2026
About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food Beverage and Spa offerings.
Key Responsibilities:
- Provide all members and guests of The Lensbury with a warm and efficient welcome
- Deal efficiently with enquiries from members and guests in person and on the telephone
- Make reservations, operating computerised advance reservations system
- Process all financial procedures, ensuring accuracy and security at all times
- Adhere to all department standards of performance
What are we looking for?
- Previous hotel reception experience
- Ability to converse effectively and competently with guests, members and staff
- Excellent customer service skills and telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of Reservations systems software is an advantage (preferably Opera)
What's in it for you?
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
The Lensbury Club – London’s Riverside Resort
The Lensbury’s exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.
Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river – launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.
Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensbury’s facilities, enhanced by the location and beautiful surroundings.
For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. It’s an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.
