Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE FOR THIS ROLE:
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25 days holiday + bank holidays
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Option to purchase additional leave - 5 extra days
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Pension scheme matched up to 10%
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Company performance related annual bonus - Up to 5%
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Life assurance policy on joining us, 4 x salary
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Wellbeing programme
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Colleague discounts including family discounts on cruises, holidays and insurance
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Range of reductions and offers from leading retailers, travel groups and entertainment companies
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Enhanced maternity and paternity leave
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Grandparents leave
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Income protection
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Access to Saga Academy, our bespoke learning platform
Job Introduction
Travel Product Set Up Manager
£45,000 - £50,000 per annum, dependent on experience
Folkestone or Crawley Hybrid (at least 3 days a week)
As our Product Set Up Manager, you'll play a pivotal role in bringing our award-winning travel experiences to life. From unforgettable escorted tours and hotel stays to our Ocean and River Cruises, you'll ensure every holiday is accurately set up and ready for sale, helping us deliver exceptional experiences for our guests as our Travel business continues its exciting growth journey.
Leading the product set up team, you'll ensure all holidays are launched accurately, on time, and in line with our brochure and commercial timelines. Working closely with our Commercial, Product and Operations teams, you'll oversee the complete product set-up process, from initial system configuration through to launch, while quickly resolving any issues that arise once products are live.
You'll be responsible for ensuring product information, pricing and availability are accurate and consistent, giving our customers confidence when booking their next adventure. You'll also drive continuous improvement by identifying opportunities to streamline processes, enhance system efficiency and strengthen controls, helping us support the next phase of growth across Saga Holidays and Titan Travel.
This requires you to be working from our either our Folkestone or Crawley office a minimum of 3 times a week.
Main Responsibilities
As our new Travel Product Set Up Manager you will oversee resource allocation across Saga and Titan brands. Leading you team, you will ensure brochure and marketing campaign deadlines are consistently met.
Other accountabilities will include:
- Supporting Product Set Up Leads by coordinating resources effectively and assigning team members to tasks in line with agreed timelines.
- Maintain weekly reporting to monitor product progress from product brief through to on-sale, providing clear visibility of status and associated risk. Ensure necessary steps are in place before placing product on sale.
- Ensuring all training is given across all set up processes ensuring cross-skilling opportunities are identified to avoid resource bottlenecks. Proactively monitoring and address any underperformance
- Managing the day-to-day operations of the Product Set Up team, ensuring all activities are completed accurately and efficiently across both ground and air products.
- Leading the implementation and testing of new products and systems within the department to enhance product bookability, efficiency and improve speed to market.
- Running weekly brochure planning meetings, documenting progress and proactively highlighting any risks that may impact readiness for sale.
- Overseeing our set-up outsource monitoring performance and highlighting any risks or concerns through regular KPI reporting
- Ensuring all on-sale booking checks are completed within agreed service level agreements to maximise product bookability. Understanding root cause for any errors detected and suggested recommendations to avoid repetition.
- Managing task queues, ensuring all items are addressed within SLAs, with a focus on identifying trends.
- Investigating and resolving any product set-up issues or errors in a timely manner. Identifying any repeat errors and implement necessary measures to avoid repetition.
- Continuously reviewing and streamlining processes to eliminate loading queries and providing feedback for any package inconsistencies.
- Providing regular progress reporting, highlighting any SLA risks or potential impacts to delivery timelines.
- Ensuring products are placed on sale accurately, considering any held back dates, company and supplier stop-sales.
- Ensuring any package itinerary amendments are processed promptly to enable timely communication of changes to customers.
The Ideal Candidate
As our Travel Product Set Up Manager, you will have proven people leadership as well as experience in contract/product loading. Experience in the travel industry is advantageous.
You will also need to demonstrate the following skills and experience:
- High attention to detail
- Proven ability to work under pressure against tight deadlines
- Problem-solving ability and commercially astute.
- Excellent relationship management skills
- Proficient in Office 365
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
About The Company
Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.
We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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