Reports to
Managing Director or Owner of the business
Summary of role
To generate and promote a caring and supportive environment for Caremark’s clients by implementing very high standards of professional care and support. To manage the staff team, supporting their development, skills and abilities.
About The Role
About the Role
As the Registered Care Manager, you'll play a key role in creating a caring, supportive, and positive environment for both our clients and our team. You'll ensure we continue to deliver outstanding, person-centred care while leading, motivating, and developing our staff to reach their full potential.
This is a rewarding opportunity to make a real difference to people's lives while helping to grow and strengthen the business.
Key Responsibilities
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Ensure every client receives high-quality, personalised care and support that meets their individual needs.
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Uphold Caremark's values, aims, policies, and procedures across all areas of the service.
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Ensure compliance with all relevant legislation, regulations, and best practice guidance.
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Lead, support, and inspire the staff team, taking overall responsibility for their performance and wellbeing.
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Deliver training where appropriate and identify ongoing learning and development opportunities for the team.
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Ensure all staff receive effective induction, training, supervision, and regular performance reviews.
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Promote open communication, teamwork, and a positive working culture, including leading regular team meetings.
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Oversee the recruitment, selection, and onboarding of new team members.
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Monitor and maintain quality assurance systems to ensure excellent standards of care.
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Manage risk effectively and ensure robust risk management processes are in place.
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Keep all electronic and paper records accurate, up to date, and compliant.
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Prepare and process payroll accurately and on time.
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Produce and send client invoices.
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Manage complaints professionally, ensuring they are handled promptly and effectively.
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Build positive relationships with clients, their families, representatives, social workers, and other healthcare professionals.
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Prepare management reports and provide updates on service performance.
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Work within agreed budgets while supporting the profitability and sustainability of the business.
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Support the continued growth of the service by taking part in local networking, marketing, and community engagement activities.
Person Specification
We're looking for someone who is passionate about delivering outstanding care and leading a happy, motivated team.
Personal Qualities
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Caring, compassionate, and committed to person-centred care.
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Respectful of people's different backgrounds, beliefs, and choices.
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Passionate about promoting dignity, independence, and wellbeing.
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Positive, self-motivated, and keen to learn and develop.
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Reliable, organised, and able to manage your time effectively.
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Professional in your approach and presentation.
Knowledge & Qualifications
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A good understanding of domiciliary care and the needs of people living at home.
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Knowledge of person-centred care, safeguarding, health and safety, and confidentiality.
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An understanding of the responsibilities of a Registered Manager and relevant care regulations.
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Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to work towards it.
Experience & Skills
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Experience working in adult social care, ideally in a leadership or management role.
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Strong communication and relationship-building skills with clients, families, professionals, and colleagues.
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Experience leading, supporting, and developing a care team.
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Confident in care planning, risk assessments, and maintaining accurate records.
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Good IT and administrative skills.
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Able to organise workloads, solve problems, and ensure high-quality, compliant care.
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Financial awareness and budget management experience is an advantage.
Required Criteria
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Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to work towards it.
Skills Needed
About The Company
Our mission is simple:
To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.
Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.
Caring for and supporting others runs through the very heart of Caremark.
Who is Caremark?
Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.
We are the mark of excellent care.
We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.
Caremark’s history – providing home care since 2005
Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago.
Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry.
Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.
Company Culture
Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.
Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.
Here's why Caremark stands as a beacon of excellence and a great place to work:
Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.
Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.
Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.
Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.
We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.
Company Benefits
Salary
£33,000.00 - £45,000.00 per year
