Alley Cat Rentals is now seeking an Office Assistant to work full time at our Cambridge branch. Reporting to the Branch Manager you must be customer focused, have a hands-on approach and be team orientated with an interest in helping to build on our customer base and its reputation.
Working Hours
Monday to Friday 0800-1730 (1 hour unpaid lunch break)
Saturday work. 2 Full Shifts per month. Open 0830-1030 and 1600-1700
Responsibilities are including but not limited to
- Dealing with all enquiries, bookings, and deposits appropriately and in a timely manner, via phone, email and online.
- Handling administration duties (pcn / fleet requirements)
- Co-ordinating with the Valeting team to ensure a smooth rotation of clean and ready vehicles inline with customer demands.
- Planning daily logistical requirements for successful delivery/ collection.
- Checking In & Out vehicles pre and post rental.
- Completing customer deliveries and vehicle transfers between branches on occasion.
- Helping to maintain branch cleanliness and operational efficiency
- Liaising vehicle / rental issues to the relevant department.
- Occasional Valeting in line with demands.
Core requirements.
Confidence and the ability to communicate clearly and effectively with a myriad of personalities over the phone and in person.
Able to correctly prioritise customer service, ensuring high levels of communication and standards to meet our customer needs.
Full UK driving licence required.
Be flexible and have a can-do approach. Able to handle lone working.
Able to sufficiently manage computer software, email communication and payment methods.
Able to be self-organised and could manage tasks in the right priority.
Ideally come from a rental background but not essential.
Minimum
Standard Category B Driving License. 2 years driving and ideally a clean licence. Previous experience of providing customer service either via telephone, online or in a customer-facing role.
What’s in it for you?
Training will be given Competitive salary. 20 days holiday plus bank holidays
3-4 weeks paid training will also be completed.
Please apply with your CV and a cover letter explaining your interest in the role.
Job Type: Full-time
Pay: £13.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
