Join our fast-growing organisation in a vibrant city centre location—just minutes from excellent public transport links.
We’re more than just a workplace—we’re a community driven by growth, passion, and resilience. If you thrive in a fast-paced environment and love turning conversations into results, this could be the perfect role for you.
The Role:
As a Retentions Advisor, you’ll play a key role in keeping customers engaged and satisfied. You’ll speak with customers who are considering leaving, understand their concerns, and deliver tailored solutions that highlight the value we offer.
What You’ll Be Doing:
- Speaking with customers to understand why they’re considering leaving
- Using active listening and smart questioning to uncover their needs
- Offering personalised solutions that encourage customers to stay
- Showcasing the benefits of our services with confidence and clarity
What We’re Looking For:
We’re searching for motivated, confident individuals who are passionate about sales and customer engagement.
- Strong communication skills with a natural ability to build rapport
- Excellent listening and questioning techniques
- A target-driven mindset with the ability to perform under pressure
- Confident phone manner and interpersonal skills
- A genuine passion for achieving and exceeding goals
Working Hours / Shifts:
- 9am-5pm week 1
- 11am-7pm Week 2
- 9am-5pm Week 3
- 11am-7pm Week 4
- (1 Saturday shift 10am-2pm every month)
What’s In It for You:
We believe in rewarding hard work and supporting your success every step of the way.
- Uncapped commission – earn more for your results with top performers earning £35K+ OTE
- Clear progression opportunities
- Supportive, ambitious team culture
- Ongoing training and development to equip you with the skills needed for success
- Team incentives, events & referral bonuses - bag up to £300 for a putting a good word in
- Pension scheme & JAAQ wellbeing support
- Perkbox discounts
Why Join Us:
This is more than just a job—it’s a chance to build a rewarding career in sales within a company experiencing exciting growth. If you’re ambitious, driven, and ready to take on a new challenge, you’ll fit right in.
Ready to Take the Next Step?
If you’re motivated by targets and love delivering great customer experiences, we want to hear from you.
Apply today with your up-to-date CV—our team will be in touch soon!
Job Types: Full-time, Permanent
Pay: £24,784.50-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
Experience:
- Customer retention: 1 year (preferred)
Work Location: In person
