Job Ref: ELI3289
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Salary depending on experience/ Plus Service Charge
Contract type: Permanent
Hours: Full Time
Hours per week: 35-40 Hours per week
Posted date: 17/08/2026
Closing date: 17/09/2026
Spa Leisure Managers Overview:
To manage the Spa Leisure facilities to the high standards expected at Tylney Hall Hotel, delivering excellent customer service while ensuring the effective operation of all facilities, including retail, and maximising revenue and financial contribution to the business
Spa Leisure Manager's Key Responsibilities:
- Manage the day-to-day operation of the Spa and Leisure Department.
- Lead, support and develop the Spa and Leisure team.
- Manage rotas, staffing, holidays and departmental coverage.
- Maintain high standards of guest service, cleanliness and presentation.
- Ensure compliance with health safety, hygiene and operational procedures.
- Oversee treatments, leisure facilities, pool operations and equipment.
- Manage guest feedback and resolve complaints effectively.
- Monitor departmental costs, stock and revenue opportunities.
- Support recruitment, training and performance management.
- Work closely with other departments to ensure a positive guest experience.
At Elite Hotels we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Tylney Hall Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.
Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
