Key details
· Job title: E-commerce and content assistant
· Role type: Permanent
· Salary: Dependent on experience (£23k - £25k)
· Benefits: Pension + Health Insurance + Hybrid Working (Waterlooville, Hampshire)
About Niche Coffee
Niche Coffee is a fast-growing online coffee retailer, bringing speciality coffee and brewing equipment to customers across the UK and Europe. Our ethos is simple: deliciously simple. We believe great coffee shouldn't be complicated, and that same philosophy shapes how we work as a team. We're hands-on, straightforward, and focused on doing the essentials brilliantly, from the quality of the equipment we sell to the experience our customers have. As we grow, we're looking for people who share that mindset – who take pride in getting the details right without overcomplicating things.
About the Role
We’re looking for a proactive and organised person to support the day-to-day running of our online operations. This is a varied role spanning content production, customer service, logistics, and quality control – ideal for someone who enjoys switching between creative and operational tasks.
Content Production
· Support our team with filming and editing of content for organic social and advertising.
· Helping to set up and stage our studio for content production.
· Maintain an organised library of assets, ensuring all files are backed up and stored correctly.
Customer Service
· Support the customer service team, responding to customer enquiries across relevant channels in a timely and professional manner.
· Escalate issues where appropriate and follow up to ensure resolution.
Operations & Logistics
· Manage and tidy the SharePoint file structure, keeping folders and documents up to date and accessible.
· Support the shipping team, helping to generate accurate shipping labels and support order fulfilment workflows.
Quality Control
· Support QC checks on products or content prior to dispatch or publishing.
· Flag any issues and liaise with the relevant team to resolve them.
What We’re Looking For
· Experience with, or a strong desire to learn, video filming and editing.
· Familiarity with Final Cut Pro is desirable but not essential.
· Proficient in Microsoft Office, particularly SharePoint and Excel.
· Excellent attention to detail and strong organisational skills.
· A customer-first approach, with clear and professional written communication.
· Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
· Genuine interest in coffee and the specialty coffee industry.
· Comfortable working from home 2-3 days a week.
· Creative mindset with an eye for detail.
· A good attitude to learning new skills
· Physically able to handle boxes and support shipping duties as required.
· A collaborative team player who is equally confident working independently.
· Reliable, with a strong sense of ownership and accountability.
· Minimum of 5 GCSEs at Grade C/4 or above including Maths and English (or equivalent).
How to apply
Please submit your CV along with a covering letter outlining your interest in the role.
Pay: £23,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Free parking
- Life insurance
- Private medical insurance
- Work from home
Work Location: Hybrid remote in Waterlooville PO7
