IT Support Team Leader
Salary: £32,500
Location: Swansea/Cardiff
Contract: Permanent, Full-time
Hours: 35 hours – (flexibility required, including occasional out-of-hours)
Start Date: ASAP
We’re looking for a people-focused, organised, and proactive IT Support Team Leader to lead a high-performing IT support team across Redkite, with a focus on Microsoft 365, Copilot, and excellent day-to-day service delivery across Cardiff and Swansea. This is an exciting opportunity for an experienced IT Support professional who is ready to take the next step into leadership, develop their coordination and management skills, and make a positive impact on how colleagues experience technology across the firm. You’ll have a passion for excellent user support, an interest in IT innovation, and a desire to drive continuous improvement across IT services.
Redkite Solicitors has been trusted to provide exceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full-service law firm, we’re driven by growth and innovation, continuously expanding our reach to meenot the diverse needs of our clients. With nearly 300 dedicated professionals, we’re proud to be recognised as an employer of choice, with a number of our lawyers recognised in both Legal 500 and Chambers, reflecting the strength and quality of our expertise. Our ongoing commitment to excellence and expansion ensures Redkite remains at the forefront of the legal sector.
Candidates should be aware that their first day of employment may be based at an alternative Redkite office, for group onboarding. A willingness to travel and spend the day away from your usual place of work is therefore required.
What Will You Be Doing?
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Supervising and supporting the IT team, helping colleagues prioritise their work, develop their skills, and deliver an outstanding service
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Championing innovation and supporting the firm’s AI journey, helping colleagues adopt new technologies safely, confidently, and in ways that deliver real value
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Creating a positive and responsive support experience for colleagues across the firm, whether assisting face-to-face or remotely
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Building strong relationships across the business as a visible, approachable, and trusted IT leader who understands users’ needs
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Bringing structure, organisation, and a proactive mindset to the day-to-day delivery of IT services
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Continuously reviewing and improving processes, administration, and ways of working to make IT more effective and user-focused
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Taking ownership of escalated issues, ensuring colleagues feel supported and informed until a successful resolution is reached
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Promoting positive technology habits, cyber security awareness, and a culture of shared responsibility across the firm
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Playing a key role in IT projects, service improvements, and technology rollouts that enhance the colleague experience
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Identifying opportunities to improve how IT supports the business, bringing fresh ideas and practical solutions that drive positive change
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Experience in a Team Leader, Senior IT Support, IT Support Coordinator, or similar role
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A genuine passion for delivering excellent customer service
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Strong organisational and workload management skills
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The ability to remain calm and focused during incidents and service issues
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Excellent communication skills and the confidence to work with stakeholders at all levels
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The ability to explain technical concepts in simple, non-technical language
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Experience supporting Microsoft 365 environments
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An interest in process improvement, automation, and modern workplace technology
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A full driving licence and willingness
What’s In It For You?
We’re committed to creating a supportive, collaborative, and high-performing legal team. You’ll be joining colleagues who are not only legally excellent but also commercially astute and down-to-earth. We value trust, teamwork and excellence, and offer an environment where you can grow and succeed.
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A role where you can make a visible impact on how IT is delivered across the firm
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Support to develop your leadership, organisational, and professional skills
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Generous annual leave (plus additional days with length of service)
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Option to buy or sell annual leave
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Life Assurance
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Redkite Rewards scheme
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Pension Scheme
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Contributions to gym membership
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Career development and learning support
... and much more
How to Apply
If you’re ready to make a difference in a positive and dynamic environment, we’d love to hear from you.
At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.
