Overview
About Builders Hardware Direct
Builders Hardware Direct is a trusted supplier of quality builders' hardware, architectural ironmongery, fixings, fasteners, and construction products to trade professionals and businesses. We pride ourselves on delivering excellent customer service, competitive pricing, and building long-term relationships with our customers.
We're looking for a motivated and customer-focused Builders Hardware Account Manager & Telesales Executive to join our growing team.
The Role
This is a varied role combining account management, telesales, and customer service. You'll be responsible for managing existing customer accounts, developing new business opportunities, preparing quotations, and helping customers find the right products for their projects.
If you enjoy building relationships, have experience within the builders' merchant or hardware industry, and thrive in a sales environment, we'd love to hear from you.
Key Responsibilities
- Manage and grow a portfolio of existing trade accounts.
- Proactively contact customers to generate repeat business and identify new opportunities.
- Develop new customer relationships through outbound telesales activity.
- Prepare quotations and follow them through to conversion.
- Provide expert advice on builders' hardware and associated products.
- Process customer orders accurately and efficiently.
- Work closely with suppliers to source products and maintain stock availability.
- Deliver exceptional customer service by phone and email.
- Meet and exceed individual sales and margin targets.
- Maintain accurate customer records within the CRM system.
What We're Looking For
Essential:
- Previous experience in a sales, account management, or telesales role.
- Experience within builders' merchants, hardware, ironmongery, construction supplies, or a related industry.
- Excellent communication and relationship-building skills.
- Confident telephone manner with a proactive approach to sales.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office.
- A positive attitude and a willingness to learn.
Desirable:
- Knowledge of architectural ironmongery, builders' hardware, fixings, fasteners, or construction products.
- Experience using CRM or ERP systems.
- Experience working with trade customers and contractors.
What We Offer
- Competitive salary (depending on experience).
- Performance-related bonus opportunities.
- Full-time permanent position.
- Ongoing product and industry training.
- Opportunities for career progression within a growing business.
- Friendly and supportive team environment.
- Company pension.
- Employee discount.
Why Join Builders Hardware Direct?
At Builders Hardware Direct, we value our people just as much as our customers. You'll become part of a knowledgeable, supportive team where your ideas, experience, and ambition are recognised. If you're passionate about sales, enjoy helping customers, and want to build a long-term career with a growing company, we'd love to hear from you.
Apply today by sending your CV and a brief covering letter outlining your experience and why you'd be a great fit for the role.
We are very conscious of the difficulty in finding the right person for this job the the first months basic salary will be paid on performance of sales
Pay: £24,420.00-£50,151.83 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
