Appeals and Compliance Support Specialist
Monday to Friday, 09:00AM to 18:00PM
Hybrid - 3 days in the office per week
About Hozah
Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility.
Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities.
With recent recognition as PayTech Company of the Year and a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, we’re scaling rapidly and need a skilled Appeals and Compliance Support Specialist.
About the role
- Administer the full enforcement process end‑to‑end using specialist software, ensuring cases are processed accurately, consistently, and in line with internal policies and industry requirements.
- Manage written customer contact and appeals, reviewing evidence, drafting clear and well‑reasoned responses, and ensuring all correspondence is handled professionally and within required timescales.
- Work collaboratively within a fast‑paced operations team, prioritising workloads, supporting colleagues, and ensuring cases progress efficiently to meet deadlines.
- Undertake essential administrative duties, including scanning, filing, managing incoming and outgoing post, banking cheques, and supporting wider operational needs.
About You
- Ability to work at a fast pace, operating with strong attention to detail across a variety of software platforms.
- Experience in an administrative role with a passion for beating targets.
- An ability to learn quickly and work to a high standard across many parts of a process.
Why Hozah?
At Hozah, you’ll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we’d love to hear from you. Join us and be part of this exciting journey!
What’s In It for You
- Competitive salary and benefits tailored to your experience.
- Hybrid working (3 days in office, 2 day WFH).
- Career development opportunities including training, mentorship, and exposure to technical operations.
- Impactful work contributing to a mission that’s reshaping urban mobility.
- Collaborative culture with a friendly team (and two office dogs!).
- Free breakfast, lunch, drinks, and snacks in the office.
- Excellent transport links.
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee mentoring programme
- On-site parking
- Transport links
Application question(s):
- Are you able to work hybrid, with at least 3 days per week in our Croydon office (Monday–Friday, 9:00am–6:00pm)?
- Do you have the legal right to work in the UK without sponsorship?
- Do you have experience in an administrative or operations role where accuracy and meeting deadlines were essential?
- What interested you in this Appeals and Compliance Support Specialist role at Hozah?
- To confirm you’ve read this question carefully, please include the word “accurately” somewhere in your response.
- The salary for this role is £26,500 per annum. Please confirm that you are happy to proceed on this basis.
- This role involves reviewing cases, evidence, and written appeals while working to strict timescales. How do you make sure your work stays accurate when you’re under pressure?
Work Location: In person
