Job Summary
We are seeking a friendly and customer-focused Customer Experience Advisor to join our team in Belfast. This is an excellent opportunity for someone who enjoys creating positive customer experiences, resolving enquiries, and building lasting customer relationships. As a Customer Experience Advisor, you will be the first point of contact for customers, ensuring every interaction is handled with professionalism, empathy, and efficiency. We offer a supportive work environment, ongoing training, and excellent opportunities for career development.
What You'll Do
- Respond to customer enquiries via phone, email, live chat, and other communication channels.
- Deliver outstanding customer service by providing accurate and timely information.
- Resolve customer enquiries and complaints professionally while achieving positive outcomes.
- Process customer requests, account updates, and service-related transactions.
- Maintain accurate customer records using CRM and internal systems.
- Follow up with customers to ensure complete resolution and satisfaction.
- Collaborate with internal departments to resolve customer issues efficiently.
- Escalate complex enquiries when appropriate.
- Meet customer service quality standards and performance objectives.
- Assist with administrative tasks that support customer service operations.
- Identify opportunities to improve customer experience and service processes.
Requirements
- Previous experience in customer service, customer support, retail, hospitality, administration, contact centre, or a similar role is beneficial but not essential.
- Excellent communication and interpersonal skills.
- Friendly, professional, and customer-focused approach.
- Strong organisational and problem-solving abilities.
- Basic computer skills and confidence using standard office software.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness to learn new systems and processes.
- Ability to work independently and as part of a collaborative team.
- GCSEs, A-Levels, or equivalent qualifications are preferred but not required.
Why Work With Us
- Competitive monthly salary.
- Comprehensive training and ongoing professional development.
- Supportive, collaborative, and inclusive workplace.
- Opportunities for internal promotion and long-term career growth.
- Stable full-time employment within a growing organisation.
- Positive working culture that values teamwork, innovation, and exceptional customer service.
Pay: £2,250.00-£2,900.00 per month
Work Location: In person
