Join a British manufacturer that's genuinely going places.
AllSfär designs and makes acoustic products, from ceiling rafts to wall panels, right here in our Watford factory. We're Made in Britain certified, our felt is made from recycled plastic bottles, and our products have just been shortlisted at the Mix Interiors Awards 2026. Architects and interior designers specify us because our products actually look good, not just because they work. And we're growing fast, which means there's real room to grow with us.
The role
You'll lead our Customer Service team, and you'll strengthen how orders move from Sales into Production as we keep growing. This is a role for someone who's a natural coach, who spots when someone on their team needs support before it shows up as a problem, and who's just as happy processing an order themselves as they are developing the person next to them.
What you'll be doing
Getting hands-on
- Process customer orders yourself when the team needs it. This isn't a role where you only direct from above
- Keep CRM records (NetSuite, Pipedrive) accurate and up to date, and own customer credit limits and new account set-up
Continuous improvement
- Own your numbers. Know what's driving order rework, complaint volume and turnaround time, and act on what you see rather than waiting to be asked
- Close the loop with customers: understand what's actually driving their queries and feed that back into how the business works
People leadership
- Coach your team proactively. Notice when someone's finding something hard before it turns into a performance issue
- Own the full journey for your people, from hiring and onboarding through to development, so the team grows in capability, not just headcount
- Build a team culture where feedback feels normal and people feel genuinely supported to improve
Strengthening the handover between Sales and Production
- Improve how orders move from Sales into Production, reducing queries, missing information and last-minute surprises
- Anticipate where things could go wrong and have a plan before they do, not just chase problems after they've happened
- Work closely with Sales and Production day to day so information flows both ways, cleanly
What we're looking for
- You've led a Customer Service team before, ideally somewhere that makes physical products
- You understand production, not just how to answer the phone
- You're comfortable working across departments and holding people to a process, kindly but firmly
- You read what's behind a number, not just the number itself
- You'd rather fix something yourself than wait for someone to ask you to
Why AllSfär
We're a design-led business first. Everything we make, we make ourselves, in-house, from concept to finished product. That matters to how we work day to day: we care about getting things right, not just getting them out the door.
Our culture runs on eight values, and they're not just on a poster:
- Design Excellence. We sweat the details, because our customers can see the difference
- Integrity. We do right by our customers and each other, even when no one's watching
- Positive Team. We back each other up and celebrate the wins together
- Passionate. We care about what we make and who we make it for
- Deliver Wow. Good enough isn't the bar. We aim to genuinely impress
- Growth Mindset. We're always learning, and we want you learning with us
- Innovators. We're not afraid to do things differently if it makes the product better
- Embrace Change. We're growing quickly, and we adapt as we go rather than standing still
What you'll get
- Competitive salary
- Grow By Sharing, our company bonus scheme, so you share in AllSfär's success as we grow
- Free onsite parking
- Paid bank holidays plus an extended break over Christmas
- Pension
- A genuinely supportive team, and real opportunity to grow as we do
Pay: £37,000.00-£45,000.00 per year
Benefits:
Ability to commute/relocate:
- Watford WD18 9RF: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
