Company Description
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
What you'll be doing:
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Fully manage each day’s appointment sessions for WCA and SB.
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Carry out reminder calls to customers for appointments
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Monitor session progress and backfill appointments where necessary
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Identify additional support with other sites where necessary in management of the appointment session
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Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
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Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
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Arrange travel for customers who require assistance in getting to their appointment
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Provide a professional outstanding service to customers in line with Ingeus vision and values
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Assist customers with completion of forms, including expense claims
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Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
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Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
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Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
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Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
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Co-ordinate incoming and outgoing post, ensuring all files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
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Carry out stop and searches for any missing customer files
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Update records accurately using in house computer system
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Provide cover at other sites on occasion
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General administrative duties
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Regular WIP checks
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Maintain and order stationary, including keeping all reception leaflets and information up to date
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Prepare and distribute confidential customer documentation securely across different teams within HAAS
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Arrange and set up additional equipment for Health Care Practitioners
What we're looking for:
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IT literate, with good Microsoft Office skills
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Experience in dealing with both internal and external stakeholders (preferred not essential)
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Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
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Demonstrable experience in an administrative or customer service position
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Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
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Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
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Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
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Able to demonstrate prioritisation skills when multi-tasking
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Ability to deliver work to set targets and specified standards
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Self motivated: Ability to work unsupervised and use own initiative
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Ability to remain calm in difficult situations
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A positive enthusiastic approach to solving problems
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Proven ability to make logical and solid decisions
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Flexible and adaptable to meet the needs of the business and our customers
Additional Information
All your information will be kept confidential according to EEO guidelines.
