Hastings Freight is seeking a hands-on, commercially aware Network Service Manager to lead and develop the Traffic team and day drivers, strengthen network performance, and improve operational efficiency and customer service. The successful candidate will take ownership of key operational targets and champion continuous improvement across the network.
Key responsibilities
· Lead, develop and support the Traffic team and day drivers through clear direction, coaching and performance management.
· Take ownership of network KPIs, including collections, deliveries, input, driver ETA, turnaround times and bay clearance.
· Manage holiday and run allocation, driver compliance, hub overspill, stand trailers and daily operational continuity.
· Resolve operational issues proactively and maintain effective communication with customers, depots, drivers and colleagues.
· Use performance data and team feedback to identify efficiencies, improve service delivery and support revenue opportunities.
What you’ll need
· Strong knowledge of transport operations, traffic planning, network performance, and relevant systems and procedures.
· Confident leadership skills with the ability to coach, support and manage performance effectively.
· Strong organisation, time management and decisive problem-solving skills.
· Clear communication skills and the ability to explain decisions and build trust with colleagues and drivers.
· Commercial awareness, customer focus and a proactive approach to efficiency and continuous improvement.
Benefits
· Competitive salary.
· Referral incentives and long-service rewards.
· Health care and wellbeing programme.
· Contributory pension and 23 days’ holiday pro rata, plus bank holidays.
· Free parking and the opportunity to influence positive change across the operation.
How to apply
Please submit your CV. Applications or contact from recruitment agencies will not be considered.
Applicant data is processed in line with the Data Protection Act and relevant legislation. Our full Privacy Notice is available on request.
Experience
Traffic planning: ideally a minimum of two years within a pallet network environment
Driver, traffic team or network-based transport management: preferred
Work location: In person
Hastings Freight Ltd is an equal opportunities employer and welcome applications from suitably qualified candidates. We are committed to creating an inclusive working environment and do not discriminate on any protected characteristic under the Equality Act 2010.
OpsNWM07.2026
Pay: £34,000.00-£39,200.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- Have you previous experience of leading and managing drivers?
- Tell us a little about why you're applying for the role.
- Have you previous pallet network planning experience?
Work Location: In person
