A fantastic opportunity has arisen for experienced retail leaders to join our London stores as a Store Manager. In this role, you will provide total leadership, set exceptional in-store standards, and inspire your team to achieve greatness. You will fully own the customer experience, driving satisfaction and brand loyalty through excellent operational and commercial execution. We celebrate diversity and encourage applications from all ethnic backgrounds. Visa sponsorship is available for highly deserving candidates who meet all UK Home Office criteria.
Key ResponsibilitiesTeam Leadership & Development
- Lead recruitment, induction, and onboarding of new store employees.
- Create, manage, and optimize the weekly staff schedule.
- Train, coach, and mentor employees on sales techniques and customer service.
- Conduct regular performance evaluations and give constructive feedback.
Operations & Financial Management
- Oversee daily banking, check deliveries, and match orders.
- Prepare paperwork for stock, sales, payroll, and timesheets.
- Manage cash balances and actively minimize stock wastage.
- Analyse weekly sales and inventory reports to drive growth.
- Perform weekly stock-taking, inventory control, and reporting.
Store Presentation & Compliance
- Maintain 100% compliance with company and council guidelines.
- Ensure health and safety procedures protect staff and customers.
- Direct daily housekeeping to keep the store clean and presentable.
- Implement visual merchandising and promotional campaigns.
Customer Excellence
- Promote a high standard of service among all team members.
- Handle unresolved or escalated customer complaints professionally.
- Deliver exceptional service regarding products, enquiries, and needs.
Requirements & Qualifications
- Education: A-Level or equivalent qualification is required. A university degree is highly desirable.
- Experience: 3–4 years of experience in retail store management.
- Commutation: Must be able to reliably commute to London or plan to relocate before starting work.
- Skills: Strong verbal and written communication skills (fluency in multiple languages is a plus).
- Traits: Strong organizational, time management, and phone etiquette skills
Pay: £32,000.00-£39,500.00 per year
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Work Location: In person
