Job Title: Customer Service Advisor (Occupational Health)
Salary: £26,500 per annum
Working Hours: 37.5 per week (Monday – Friday)
Job Type: Permanent
Location: Stockport – Hybrid (x3 days office, x2 days homeworking)
Reporting to: Senior Customer Service Advisor
About Us
Innovate Healthcare is a growing Occupational Health provider delivering services across the private and public sectors. Since 2011, we’ve supported organisations to navigate the evolving health and wellbeing needs of today’s workforce through occupational health that is simpler, clearer, and more effective.
Guided by our HEROIC values, we take a modern, multidisciplinary approach to workplace health. Our occupational health advisers and physicians, mental health clinicians, and physiotherapists work together to deliver the right support at the right time helping clients reduce absence, prevent long-term cases developing, and support safe, sustainable returns to work.
About the role
We have an exciting opportunity for a Customer Service Advisor to join our Customer Service team. Customer Service Advisors at Innovate Healthcare service act as the first point of contact for customers and service users, aiming to provide a ‘right first time’, quality service and experience.
You'll contribute to the provision of exceptional service to customers by completing a full suite of customer service duties, ensuring a seamless experience for service users which reflects organisational commitment to quality and efficiency.
What you'll bring to the team
- Experience of working in an office based customer service role; exceptional candidates will have experience in the occupational healthcare sector
- Exceptional written and verbal communication skills; you are comfortable with telephone calls and emailing, and enjoy the opportunity to engage directly with customers and service users
- Ability to prioritise and manage a variety of tasks efficiently and effectively, and confident in explaining detailed information clearly and concisely
- Fantastic attention to detail, recognise the responsibility we hold when dealing with people’s personal and sensitive data, and enjoy ensuring that the work you undertake is accurate and complete
- Team spirit - You'll enjoy working as part of a small, close-knit customer service team, but relish the chance to work more widely, and love contributing to team and business success
- Proactive approach to problem-solving, and are driven to get to solutions and outcomes
- Proficient with Microsoft Office suite, and with learning IT skills and systems as necessary
What you’ll get in return
- 33 days’ annual leave, including bank holidays, plus a birthday day off
- membership of the Simply Health Cash Plan
- gym and retail discounts
- long service awards
- significant life event leave
- an annual physical health allowance
- family friendly benefits
- a refer a friend scheme worth £250 for each successful referral
- a comprehensive Employee Assistance Programme, including face-to-face and virtual counselling.
A standard DBS check will be conducted for this role
Innovate Healthcare is committed to promoting equality, eliminating unlawful discrimination, and building a diverse workforce that reflects the communities we serve. We want to create an inclusive working environment where everyone has equal opportunities to develop, contribute, and fulfil their potential. As part of the Disability Confident scheme, we commit to offering an interview to a fair and proportionate number of disabled candidates who apply through the scheme and meet the minimum criteria for the role. If you are invited to take part in our recruitment process, we will also ask whether you need any reasonable adjustments.
If you require any assistance with the application process, please contact the People Team on [email protected]
Job Types: Full-time, Part-time, Permanent
Pay: £26,500.00-£27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- Work from home
Application question(s):
- How many years of office based customer service experience do you have?
- Do you have any experience within the occupational health sector?
- Are you able to be work in an office in Stockport 3 days per week?
Work Location: Hybrid remote in Stockport SK1 1TA
