For over 30 years, Tarplett Generator Services Ltd has been a cornerstone in supplying and maintaining diesel generators, delivering reliable and trustworthy backup power across diverse industries. Our reputation is built on exceptional workmanship, unparalleled customer service, and a passionate, dedicated team. Following significant business growth, we’re thrilled to offer an exciting new opportunity to join our dynamic team as a Service Coordinator.
About the Role
This is a brand-new position created to support our expanding operations. As a Service Coordinator, you’ll play a pivotal role in our service team, managing a nationwide network of engineers and building strong relationships with our valued customers. This is a fantastic opportunity for an enthusiastic, highly organized, and proactive individual who thrives on making a positive impact.
You’ll work in a collaborative, fast-paced environment, using your initiative to ensure seamless operations and exceptional service delivery. If you’re passionate about organization, customer satisfaction, and being part of a team that values excellence, this role is for you!
Key Task & Main Duties
- Diary Management: Efficiently schedule and coordinate diaries for up to 10 engineers, optimizing workflows and ensuring timely service delivery.
- Customer Relations: Act as a primary point of contact for customers, including some key account management duties, fostering strong, lasting relationships.
- Job Planning Oversight: Oversee job planning to ensure smooth execution of service tasks and projects.
- RAMS: Prepare and send Risk Assessments and Method Statements (RAMS) to clients and engineers, where applicable, ensuring compliance and safety.
- KPI Reporting: Monitor and report on key performance indicators to drive continuous improvement.
- Record Keeping: Maintain accurate, clear, and up-to-date records to support operational efficiency.
Key Attributes
- Outstanding Organizational Skills: A master at managing multiple priorities and complex schedules with precision.
- Exceptional Communication: Confident and articulate, with a talent for building strong relationships with clients and colleagues.
- Sharp Problem-Solving: An analytical thinker who tackles challenges with creativity and confidence.
- Meticulous Attention to Detail: Precision in managing schedules, records, and financial reporting.
- Proactive & Independent: A self-motivated individual who thrives under pressure and consistently meets deadlines.
- Team Spirit: A collaborative team player passionate about contributing to shared goals.
Why Join Us?
- Highly Competitive Salary: A rewarding compensation package designed to reflect your skills and dedication.
- Flexible Working Hours: Tailor your schedule to suit your lifestyle, with negotiable hours discussed at interview to promote work-life balance.
- Permanent Position: Enjoy the security and stability of a long-term role with a growing industry leader.
- Generous Company Pension: Secure your future with our robust pension scheme, designed to support your financial well-being.
- Holiday package: 20 days of annual leave plus bank holidays with long-service rewards, an additional holiday allowances and access to a premium private health insurance scheme as a thank-you for your commitment.
- Career Growth Opportunities: Unlock your potential with opportunities to develop your skills and grow within a forward-thinking company.
- Supportive Team Culture: Join a passionate, dependable team that values your contributions and celebrates success together.
Job Types: Full-time, Permanent
Pay: £27,500.00-£40,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Experience:
- service coordinator: 5 years (required)
Language:
Work Location: In person
