Overview
We are seeking a dedicated Night Porter/Receptionist to provide exceptional guest services during overnight hours. This role involves managing the front desk, ensuring guest comfort, and maintaining security throughout the night. The ideal candidate will possess excellent communication skills, a professional demeanour, and experience in hospitality settings. Multilingual or bilingual abilities are highly desirable to assist a diverse range of guests effectively. This position offers an opportunity to work within a welcoming environment where attention to detail and guest satisfaction are paramount.
Responsibility's
- Much of night porter’s time is spent in providing various guest services. They may greet visitors/guests, check-in new guests and help procure important items like toiletries, food items and personal items.
- Guest services may include item deliveries into hotel rooms, providing ordered items and using their computer for checking-in guests and to satisfy their requests.
- Night porters also ensure the orderliness and cleanliness of the hotel in order to create a good atmosphere for visitors and guests.
- Jobs range from stocking and cleaning the beverage area with coffee, water, fruits and other things to cleaning guest’s washrooms and tidying the front desk.
- Cleaning of certain areas within the hotel at night, such as conference rooms, public areas.
- The night porters can also perform security duties or work with hotel’s security team and ensure the building’s safety and security.
- Night porters must know and identify suspicious looking people or events and be able to perform some treatment or intervention for sick and drunk patrons that are passing in the hotel lobby. They must also notify other hotel employees regarding suspicious incidents and security breaches.
Requirements
- Previous experience in hotel reception or hospitality is preferred but not essential; training will be provided for suitable candidates
- Excellent communication skills; proficiency in multiple languages or bilingual abilities are advantageous
- Strong phone etiquette and customer service skills with a friendly yet professional manner
- Ability to work independently during night hours with minimal supervision
- Organised with attention to detail to manage multiple tasks efficiently
- Knowledge of hotel operations and guest services is desirable but not mandatory
- Flexibility to work overnight shifts on a regular basis; availability during weekends is a plus
This role is vital in ensuring our guests enjoy a seamless experience from arrival to departure while maintaining the safety and security of our premises. We welcome applications from motivated individuals eager to contribute to our team’s success.
Pay: £12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
Work Location: In person
