Since 1886, Whittard of Chelsea has been delighting customers with exceptional tea, coffee, and hot chocolate. In our London stores, we don’t just serve drinks - we create moments of discovery and delight, even during the busiest day.
We’re looking for a Retail Sales Advisor to join one of our vibrant, high-footfall London locations. If you thrive in a fast-paced retail environment, love a challenge, and are passionate about exceptional service, we’d love to meet you.
You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 3 days.
A Day in the Life of a Whittard Sales Advisor
In a busy London store, no two moments are the same. You’ll serve customers from around the world, juggle multiple priorities, and deliver confident, high-quality service with a calm and collected approach - even when it’s three deep at the till.
You’ll be:
- Customer-Obsessed: Whether it’s a rushed commuter or a curious tourist, you’ll quickly connect with every customer, offering tastings, tailored advice, and a standout experience under pressure.
- Sales-Savvy: You’ll confidently guide customers through our range, suggesting pairings and bundles that elevate their visit and increase basket size.
- Resilient & Responsive: You’ll stay focused and adaptable during high-traffic times, knowing how to balance tills, restocks, and sampling with a sense of urgency and care.
- A True Team Player: You’ll work shoulder-to-shoulder with a close-knit team, keeping communication clear, energy high, and standards exceptional throughout your shift.
- Operationally Efficient: From slick stock replenishment to sharp visual standards, you’ll help ensure the store looks great and runs like clockwork.
What Makes You a Great Fit?
We’re looking for someone confident, customer-focused, and ready to thrive in a fast-moving retail setting.
You’ll need:
- Experience in a high-volume customer-facing role (retail, hospitality or similar)
- Great communication skills and a friendly, unflappable manner
- Comfort working at pace while still providing thoughtful, tailored service
- Confidence handling cash, stock, and till operations
- Flexibility to work a range of shifts - including weekends and key London trading days
- Multilingual skills or tourism experience are a bonus in this globally visited location!
Why Join Whittard?
Whittard stores are more than just retail spaces—they’re places of warmth, creativity and connection. In a London store, you'll be at the heart of our brand, surrounded by passionate teammates and supported to develop your skills, every step of the way.
You’ll also enjoy:
- Up to 50% store discount – discover your new favourites
- Monthly product allowance – a little perk with every pay cheque
- Wellbeing support and family-friendly policies
- A chance to connect with colleagues across stores and head office
- Opportunities to grow—many of our leaders started in store
Ready to Thrive at the Centre of It All?
If you’re confident, curious, and love making busy days feel brilliant,
