Job Overview:
We have a fantastic opportunity to join our expanding Customer Services Team within our growing E-commerce Division based in our Derby HQ office.
The successful candidate will be responsible for making outbound calls to both new and existing customers, letting them know about our services or expansion of services depending on the type of customer. There will also be an element of inbound sales & enquiries to be responded to. This role is vital in maintaining our reputation for excellence and ensuring the safety and security of our clients' facilities.
Key Responsibilities
- Outbound calls to both new and old customers
- Answer and respond to customer queries / sales calls via incoming telephone calls, email and website contact forms
- Advise customers on fire extinguishers, types, and usage
- Follow-up leads generated by lead Forensics
- Manage an internal ticketing system for sales enquiries
Skills & Experience
Essential:
- Professional experience in a high-volume, fast paced environment
- Confident telephone manner
- Fully conversant with Microsoft Office and capable of learning internal systems.
- Strong negotiation skills, excellent communication & interpersonal skills
Desirable:
- Industry Knowledge [industry – fire safety]
What We Offer
- Competitive basic salary
- Company Pension Scheme
- Opportunity for further professional development to support your advancement within the Fire & Security profession.
- On-site parking
Work Location: In person, on site.
At OHEAP Fire & Security we are committed to promoting equality, diversity and inclusion throughout our workforce and we encourage our partners to do the same. This commitment starts with our recruitment and selection process. We welcome applications from candidates of all backgrounds and are committed to creating an environment where everyone feels valued and can achieve their full potential.
Please inform us if you require any reasonable adjustments to enable you to participate fully in the recruitment process.
Please send a current CV into to: [email protected] with a covering email in support of your application.
Successful candidates will receive in the first instance a call for an informal discussion. Candidates that are successful in the first stage of the process will be progressed to a formal interview.
Job Types: Full-time, Permanent
Work Location: On-site in Derby DE21 7AZ
Job Type: Full-time
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (required)
Location:
- Derby DE21 7AZ (required)
Work Location: In person
