We are Grange Motors…
Grange Motors has over 65 years of proud motoring heritage dealing with marque manufacturers to deliver motoring excellence and trust to tall our visiting guests.
We are a progressive and innovative group who strives to deliver excellence to our associates.
Grange Motors is part of the Cambria Investment Holdings Group of Companies which includes Cambria Automobiles, Grange Motors, Invicta Motors and SOGO Mobility.
Join the journey #engageyourcareer
Becoming a Welcome Host for Grange Tunbridge Wells…
The perfect role for people who enjoy interacting with a mixture of guests using their own solution driven flair and organisational skills to ultimately deliver their unique world class experience, within the diverse and never boring….sales department!
We are a progressive and innovative group who strives to deliver excellence to our associates.
We are seeking a flexible and committed individual who can work up to 34 hours per week over four days, within our operating hours of 8:30am–6:00pm.
Looking after Our Associates…all the other perks!
· Annual earnings of between £11,278.85K to £22,557.71K OTE.
· Associate Assistance Programme – including mental health support, digital GP, and more (for you and your family!)
· Cycle to Work scheme – because we care about your health and the planet
· 23 days annual leave + 8 bank holidays
· Long Term Service & Annual Recognition Awards
· Discounts on MOTs, parts, service, and sales – including family perks!
· Vehicle Salary Sacrifice scheme with SOGO Mobility
· Gym, health, and wellbeing discounts
· Life insurance after 3 months
· Annual Associate Engagement Survey – your voice matters!
· It’s all about you…turn the ordinary into the extraordinary!
Job Role
Greet and welcome all guests and visitors to the Business, passing and directing all enquiries to the appropriate department or associate. Whilst building a rapport with guests and establishing their needs quickly and efficiently to maximise their Guest Experience. Acting as a Brand Ambassador, reflecting the brand image and standards at all times.
Key Responsibilities and Duties:
- Greet guests visiting or telephoning the dealership, making them feel welcome and direct them to the appropriate associate as soon as possible.
- Manage dealership switchboard as required with a friendly, efficient and welcoming approach.
- Log guest messages or complaints in the absence of the appropriate team members, ensuring information is accurately recorded and referred. Ensuring the guest is reassured that appropriate action will be taken.
- Maintain the reception/guest areas in accordance with dealership standards and identified guest needs.
- Maintain adequate supplies of Guest hospitality stock and dealership stationery.
- Process incoming and outgoing post, ensuring it is appropriately date stamped/franked in line with management requirements. Ensure collection by the Royal Mail each day and that the franking machine is in credit at all times.
- Maintain guest enquiry records/telephone logs in order to provide statistical information on guest visiting patterns as required.
- Complete daily associate attendance sheet to maintain an accurate record of associates within the dealership.
- Provide administrative support to dealership departments as required, including assistance with mail shots.
- Maintain and develop Company and industry knowledge through attending relevant training opportunities.
- Maintain quality standards of dress, attitude, guest care, honesty and health and safety in order to portray a professional image to guests at all times.
Successful applicants will possess and be able to offer:
- Previous Welcome Host/Reception experience is preferred, ideally within the motor industry
- Have excellent communication, organisation and interpersonal skills with a professional and welcoming telephone manner
- Have excellent administration skills, and the ability to prioritise multiple tasks and deadlines
- Excellent literacy and numeracy skills
- Excellent IT skills, including Microsoft Office
- Passion and ability to deliver an outstanding guest experience
- Respectful and courteous to guests and colleagues
- Flexibility in approach
- Honest with high levels of integrity and drive to succeed
We are at the top of our game…
Don’t just take our word for it…visit www.grange.co.uk/careers to hear all about working for us!
Grange Motors and Cambria Automobiles are an equal opportunities employer.
Your data will be held in line with the General Data Protection Regulations 2018.
For further information please review our Data Privacy Notice at www.cambriaautomobiles.com
Pay: £11,278.85-£22,557.71 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
