MoJ Bookings Administrator
Working Schedule: Monday - Friday, 09:00 - 17:30 (Fully office-based)
We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.
Are you an experienced MoJ Bookings Administrator, looking to join at an exciting time of growth and be part of an organisation that makes a difference?
If so, please take a look into the details below and click apply!
About you:
- Strong administration/customer-service experience
- Excellent communication skills both on the phone and via email
- Strong organisational and time-management skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Methodical in approach to ensure everything is done accurately and comprehensively in line with process and procedure
- Ability to handle different types of calls and enquires and show empathy and understanding when our customers are upset or angry
What you’ll be doing:
- Arranging bookings, moves and cancellations from our 5 CAS3 contracts with the Ministry of Justice
- Liaising with members of the Homeless prevention Taskforce (HPT) and Community Probation Practitioners (CPP) is vital to conduct the role effectively and efficiently, along with the Specialist Support Housing Officers (SSHO)
- Responsible for ensuring that you are delivering the highest standard to ensure all move ins and cancellations are processed with a timely manner
What you’ll receive:
- Salary - £28,000
- 23 days of annual leave
- Blue Light Card
Job Type: Full-time
Pay: Up to £28,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Referral programme
- Sick pay
Application question(s):
- This role is fully office-based, are you able to work in our Head Office on a Monday to Friday schedule?
Experience:
- Administration: 2 years (preferred)
Work Location: In person
