Who is DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder
(CIF).
Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role Overview
The Operations Supervisor will lead and develop the UK Operations team to consistently manage Operations and issues in a timely fashion to ensure we are delivering a first-class Customer / European Partner Experience. This includes managing interactions with the Global Service Centre, supporting management across operational priorities, and driving team performance in line with strategic objectives.
Key Responsibilities:
- Lead & Develop UK Operations team to deliver excellent customer care for DHL Freight customers and European partners to achieve qualitative targets, whilst meeting overall company strategic objectives.
- Conduct regular 1.1’s to provide feedback and define positive and developmental objectives
- Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely manner and appropriate manner and promote excellent service and engagement.
- Ensure all documentation is completed to meet timelines, and processes requirements.
- Ability to deal with critical requirements, and problem solve activities within processing timelines.
- Maintain a high-level relationship with Palletways
- Maintain DHL internal KPI’s
- Manage queries from the Global Service Centre (GSC)
- Support Management in all aspect
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
- Contribute to the First Choice continuous improvement program
Skills and Experience:
- Good organisational, IT and communication skills.
- Intermediate use of MS Office Packages - preferred
- Knowledge of Dangerous Goods - desired
- Ability to focus on identifying and meeting customer's needs (internal and external)
- Ability to think and act across boundaries ( e.g between processes and departments)
- Contributes new ideas and is happy to challenge the status quo
- Challenges self to continually improve in role
- Good communication skills both individually and to internal/external customers
- Have a methodical and organised approach to work with the ability to think ahead and prioritise tasks.
- One year Logistics office experience preferred
- Knowledge of UK/European road transport geography preferred
- Numeracy and literacy skills essential
Benefits:
- A competitive salary
- Generous holiday entitlement
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week | Mon - Fri
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.
What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
