Role Summary
The aim of all customer service personnel is to drive up levels of customer satisfaction in order to maintain and improve existing relationships and to aid the development of new customer relationships. This will ensure that our customers put the highest possible value on the service supplied by Harrison Packaging.
Responsibilities
- Effectively manage communication within each project/task to ensure customer and all relevant Harrison personnel are kept abreast of the latest developments
- Deal quickly and efficiently with customer enquiries, responding within agreed timescales
- Process customer orders within agreed timescales
- Assist the Customer Account Managers with daily admin tasks
- Keep accurate records of customer and inter-departmental correspondence in line with agreed operating procedures
- Actively and enthusiastically support other members of the team to achieve the best possible results for our customers and Harrison
- Liaise with Departmental Managers in order to produce manufacturing specifications, which accurately reflect customer requirements
- Meet and greet visitors, provide direction, and give advice and guidance to basic enquiries
- Answering the telephone switchboard, directing / filtering calls and handling caller enquiries where possible
- Deal quickly & efficiently with customer complaints & responding in agreed timeframe
Knowledge, Skills and Experience
- High level of self-motivation and ability to work under own initiative
- A willingness to learn new systems, processes and skills to support individual and team success.
- Excellent communication skills
- Enthusiastic, effective, and flexible team member
- Excellent organisational and time management skills
- Good investigative and problem-solving skills
- High level of accuracy within all aspects of the role
- Diplomacy, patience, and reliability
- Good working Knowledge of Microsoft Office applications, including Word, Excel and Outlook
Benefits:
- Free parking
- On-site parking
Work Location: In person
