The Ealing Community Team for People with Learning Disabilities (CTPLD) and Ealing Adult Autism Assessment Service (EAAAS) are looking for a senior administrator to provide high quality administrative support both services. This includes managing and processing referrals to both services and a range of administrative duties to support delivery of the teams’ objectives.
The role includes deputising for the Administration Team Lead as required. The post holder will be required to liaise with service users, carers, health professionals and team members, the post holder will ensure that an efficient, high standard of communication is carried out at all times.
The post holder will be required to communicate with people with Learning Disabilities, and Autistic people, therefore strong communication skills are essential.
- Deal with telephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties
- Provide information and advice to service users, verbally and/or in writing.
- To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, inputting data into appropriate platforms, to create triage and action triage outcomes as required.
- To assist with the allocation of patients and entering patient details into appropriate health care professionals' diaries.
- To support an efficient and courteous ‘front of house’ reception service to all service users and visitors.
- Responsibility for the day-to-day smooth running of the site, for dealing with the general public and staff, reception, telephone work and correspondence
- Support the referrals management for both EAAAS and CTPLD
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
