Job Overview
We are seeking a dynamic Collections Services Advisor to join our team in a full-time capacity. In this vital role, you will be responsible for managing customer accounts, ensuring timely payments of rent, and maintaining positive relationships with clients. Your proactive approach and excellent communication skills will help optimize collections processes, support resident experience, and contribute to our company’s overall success. This position offers an engaging environment where your analysis skills and attention to detail can truly shine.
Responsibilities
- Contact customers via phone, email, or other communication channels to follow up on overdue rental accounts and facilitate payments
- Maintain accurate data entry of account information, payment histories, and collection activities within our Property Management System
- Analyse account data to identify delinquency patterns and develop effective strategies for debt recovery
- Collaborate with internal teams such as accounts payable and property management to resolve billing discrepancies and disputes
- Conduct telemarketing efforts to encourage prompt payments while maintaining professional phone etiquette
- Prepare detailed reports on collection activities, account statuses, and escalation procedures for management review
- Support the implementation of collection policies and procedures to improve efficiency and compliance
- Oversee possession proceedings and work with the relevant legal counsel to ensure appropriate escalation steps are taken
Requirements
- Proven experience in collections, accounts payable, or related roles
- Excellent phone etiquette and communication skills for engaging with customers professionally
- High attention to detail with strong organizational skills
- Enthusiastic, proactive and self-motivated
Desirable
- Knowledge of the private rented housing and associated possession processes
Join us in a role that empowers you to make a tangible impact through proactive customer engagement, precise data management, and strategic analysis. We value energetic professionals who thrive in fast-paced environments and are eager to contribute their expertise toward achieving collective goals.
Pay: £25,500.00-£27,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
Application question(s):
- Do you have experience and knowledge of the Private Rented or Build to Rent sector?
Experience:
- payment collection: 1 year (required)
Work Location: In person
