- Agentic Commerce Architect
Location- London
Level- Manager
Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, our Commerce & AI practice helps organisations design, build, and scale modern digital commerce ecosystems - embedding Generative AI and Agentic AI into commerce to enable real-time personalisation, autonomous merchandising, and intelligent customer engagement at scale.
About the ...
We are entering an exciting era of agentic commerce where AI agents, conversational interfaces, and intelligent systems are reshaping how people discover, evaluate, and buy online. We are looking for technically strong architects who can help design and deliver the systems that make this real - working at the intersection of enterprise commerce platforms and emerging agentic AI technologies.
You are an experienced technical architect with hands-on delivery experience across enterprise commerce platforms and a growing, demonstrable specialism in Generative AI and agentic systems. You are comfortable owning the technical design of a solution workstream, making well-reasoned build vs. buy decisions, and translating complex architecture into clear recommendations for both engineering teams and senior client stakeholders.
You do not need to have designed enterprise-scale agentic systems end-to-end, but you must have meaningful hands-on experience with the core components: LLM-powered applications, RAG architectures, agent frameworks, and enterprise platform integration. You are intellectually curious, technically rigorous, and energised by working at the frontier of what is currently possible in commerce AI.
Owning the technical architecture of agentic commerce solution workstreams within enterprise delivery programmes, designing system components, integration patterns, and ensuring the overall technical approach is sound, scalable, and aligned to client constraints.
Designing and documenting agentic AI solution architectures — including multi-agent patterns, LLM-powered applications, retrieval-augmented generation (RAG) systems, and orchestration pipelines applied to commerce use cases such as personalisation, conversational commerce, intelligent search, and merchandising optimisation
Architecting the integration between agentic AI systems and enterprise platforms — including OMS, PIM, CRM, payments, and fulfilment — via APIs, event-driven patterns, and emerging agentic protocols
Contributing to build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and relevant commerce platforms — bringing a well-reasoned technical point of view grounded in delivery experience
Designing the knowledge and data architecture that underpins agent intelligence — including embedding pipelines, vector retrieval, semantic search, and structured product data — ensuring agent outputs are accurate, grounded, and commercially reliable
Embedding AI governance, observability, and responsible AI principles into architecture design — including audit logging, human-in-the-loop escalation points, and performance monitoring — as first-class concerns rather than afterthoughts
Leading technical workshops and architecture review sessions with client stakeholders — presenting options with clear trade-offs, effort implications, and business outcomes in terms that resonate with both technical and non-technical audiences
Supporting the development of Accenture Song's agentic commerce architecture capability — including contributing to reference architectures, technical accelerators, and points of view that advance our delivery standards
What We Are Looking For
~7 years of professional experience in technical architecture, solution engineering, or software engineering — with meaningful delivery experience across enterprise platforms and a growing specialism in AI and agentic systems
Hands-on experience delivering on at least one major enterprise commerce platform — such as Salesforce Commerce Cloud, Adobe Commerce, Commercetools, SAP Commerce, or a composable / MACH-aligned stack — with a solid understanding of how these platforms integrate with surrounding enterprise systems
Demonstrable, hands-on experience with Generative AI and agentic AI systems — including LLM-powered application design, retrieval-augmented generation (RAG) architectures, and at least one agentic AI framework (e.g. LangGraph, LangChain, LlamaIndex, CrewAI)
Working knowledge of cloud platforms (AWS, GCP, or Azure) for AI deployment, including familiarity with cloud-native services and CI/CD-based delivery practices
Understanding of AI governance and responsible AI principles — including observability, tracing, auditability, and how to build guardrails into production AI systems
Hands-on experience with AgentOps or LLMOps practices — including production monitoring, model evaluation, tracing, and continuous improvement frameworks for deployed AI systems
What’s in it for you:
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
Family-friendly and flexible work policies.
Attractive pension plan with financial wellbeing support and resources.
Private healthcare insurance plan and Mental Wellbeing support.
Employee Assistance Programme, Career Development and Counselling.
A range of generous Parental Leave offerings.
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.
Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
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