As an Accounts Receivable Team Leader you will support several functions across the Accounts Receivable process for multiple grocery businesses, with responsibility for period‑end closure and reporting. The role also includes providing cover for the Accounts Receivable Manager when required, as well as supporting and guiding Accounts Receivable Advisors in their day‑to‑day activities.
✔️ Support the operational management of the AR Advisors, including day-to-day workload allocation, prioritisation and keeping activity on track.
✔️ Lead regular account reviews and reporting, compiling weekly/periodic KPI updates, providing clear updates to the AR Manager and highlighting risks/issues as they arise.
✔️ Drive timely and effective debt collection, ensuring the team delivers collection of invoices/credit notes/debit notes and reconciles customer accounts.
✔️ Manage overdue debt, including periodic ledger reviews and proactive follow-up activity to reduce aged balances.
✔️ Act as escalation point for complex team/customer issues, resolving queries promptly (e.g. delivery, pricing, audit-related queries).
✔️ Ensure strong compliance, controls and audit readiness, including collating, reviewing and submitting required information for auditors
✔️ Support performance and development, including involvement in objective setting, conducting Impact Conversations, and supporting performance plans where needed
✔️ Be the primary contact for relevant Grocery businesses, ensuring all tasks and deadlines Provide cover and flexibility across the AR leadership team, including covering the AR Manager when required, covering other Team Leaders, and operating across multiple grocery businesses and ERPs.
