Customer Support & Bookings Advisor
Are you confident on the phone, quick on a keyboard and comfortable juggling a few screens at once? This could be a brilliant next step for you.
We’re Penton Motor Group – a friendly, family-run business with a Contact Centre team made up of a wide age range and mix of personalities. We’re looking for someone new to join us as a Customer Support & Bookings Advisor – someone who’s positive, tech-savvy and genuinely cares about doing a good job.
You don’t need to be a “car person” – you just need to be great with people and confident with computers.
What You’ll Be Doing
On a typical day, you’ll be:
- Talking to customers on the phone about MOTs, services and repairs
- Booking appointments and managing diaries across multiple branches
- Working across several systems and screens at the same time (CRM, booking tools, email, internal systems)
- Following clear processes so every booking is accurate and every note is logged
- Sending confirmations, reminders and follow-up messages
- Checking in after visits to make sure everything went smoothly
- Highlighting helpful extras (no hard selling)
It’s a role where you’re right at the heart of the customer journey – you’re often the first and last person they speak to.
This Role Would Suit You If…
- You’re self-motivated and like getting stuck in without needing to be chased
- You’re confident with IT – happy using multiple tabs and systems, quick to pick up new software
- You’re calm and organised when it’s busy and the phones are ringing
- You like following steps and processes so things are done properly
- You’re a clear, friendly communicator – on the phone and in writing
- You enjoy being part of a close-knit, supportive team
Whether you’re early in your career and want a role where you can use your tech skills and grow, or you’ve already had some customer service experience and want something more structured and process-driven, we’d love to hear from you.
Working Hours
- Monday to Friday: 8:00am – 5:00pm
- Saturday mornings: 8:30am – 12:30pm (rota basis)
What You’ll Get
- A supportive, welcoming team with a wide age range and friendly atmosphere
- Free week’s holiday in Cornwall every year (after qualifying period)
- 22 days holiday + bank holidays + your birthday off
- Competitive pay and a stable, long-term opportunity
- Company pension, cycle-to-work scheme, staff discounts
- Branded workwear and full in-house training on systems and processes
How to Apply
Send us:
- Your CV
- A short note about yourself – tell us a bit about your personality, your IT skills and why you’d be a great fit for a busy, customer-focused contact centre.
If you’d like slightly different hours, include what would work for you.
We’re excited to meet our next Customer Support & Bookings Advisor – if this sounds like you, hit apply.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
Experience:
- Computer skills: 2 years (required)
Work Location: In person
