Overview
Join our dynamic hospitality team as a Hotel Receptionist, where your vibrant personality and exceptional guest service skills will set the tone for an unforgettable stay. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and smooth check-in experience. Your energetic approach and attention to detail will help create a welcoming environment that encourages guest satisfaction and loyalty. This paid position offers an exciting opportunity to develop your hospitality skills while working in a lively, customer-focused setting.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage guest check-in and check-out processes efficiently and accurately
- Handle guest inquiries via phone and in person with excellent phone etiquette and clear communication
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Coordinate reservations, cancellations, and special requests with precision and care
- Maintain the front desk area in a tidy, organized manner to ensure smooth operations
- Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction
Experience
- Previous hotel or hospitality experience is highly preferred but not required; we value enthusiasm and a customer-first attitude
- Strong phone etiquette skills to handle inquiries confidently and courteously
- Experience in guest services or hospitality roles that demonstrate excellent interpersonal skills
- Ability to work efficiently in a fast-paced environment while maintaining professionalism and friendliness
Join us to be part of a vibrant team dedicated to delivering exceptional hospitality experiences. We value energetic individuals who are eager to make every guest feel valued and welcomed!
Pay: £12.71 per hour
Work Location: In person
