Job Summary
We are looking for an organised, positive and customer‑focused individual to join our optical/audiology hub as a Customer Service & Administration Assistant. This role is perfect for someone with call centre or admin experience who enjoys working in a busy, people‑centred environment — and is happy to have Saturdays as part of their regular working pattern.
You’ll be joining a supportive, motivated team in a workplace recognised as a Great Place to Work, offering enhanced wellbeing, development and staff experience as part of our people‑first culture.
Key Responsibilities
- Answer patient calls with professionalism, care and confidence
- Manage appointment bookings, diary changes and patient queries
- Maintain accurate patient information and system updates
- Support the wider hub with daily administrative duties
- Communicate clearly with colleagues, clinical teams and patients
- Contribute to smooth daily operations in a fast‑paced hub
Skills & Experience
- Previous call centre, customer service or administration experience (required)
- Excellent spoken communication and a friendly phone manner
- Ability to multitask and stay organised under pressure
- Strong accuracy and attention to detail
- Confident using computer systems and booking software
- Positive, proactive and committed to great service
- Comfortable working regular Saturdays
Benefits & Workplace Perks
As part of the Great Place to Work scheme, you’ll enjoy enhanced wellbeing and development benefits, alongside:
- Salary above National Minimum Wage Flexible working pattern within the 37.5‑hour contract
- Free on‑site parking
- On‑site gym
- On‑site cafeteria
- Health & beauty services within the business village
- Physiotherapy services available onsite
- A modern, professional workspace just five minutes from the town centre
- A supportive, high‑energy, level‑up team culture
Job Types: Full-time, Permanent
Pay: £24,420.00-£25,174.50 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Work from home
Work Location: In person
