JOB TITLE: RECEPTIONIST
RESPONSIBLE TO: Practice Manager/Reception Lead
JOB PURPOSE: · Greeting patients and visitors in an efficient and courteous manner · Provide an effective and polite telephone enquiry service · Proactively communicate information between relevant patients, doctors and professionals
MAIN DUTIES AND RESPONSIBILITIES
1 Sorting and routing of external mail.
2 Greet patients and visitors to the practice.
3 Book in patients and visitors inline with practice appointments and visitors procedures.
4 Respond and/or redirect all patient and visitor requests accordingly.
5 Ensure computerised appointment system is up-to-date.
6 Booking, amending and cancelling patient appointments.
7 Set-up of new patients onto the computer system in-line with protocol.
8 Distribution of completed prescriptions.
9 Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
10 Ensure answering machine service for out of hours information is directed appropriately – switched to answer machine at close of practice and back to surgery each morning.
11 Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
12 Mandatory training to be completed
13 This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
14 Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
The hours will be as follows :
One vacancy at 37.5 hours working between Sydenham House, Musgrove Park and Hollington Surgery
Hours may vary between 8-18.30 Monday to Friday
Pay: From £12.75 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Education:
- GCSE or equivalent (preferred)
Work Location: In person
