We are looking for a Control Room Operative for our 24 hours manned Security Control Room. General Control Room duties are, but not limited to: -
Receive and monitor all incoming/outgoing phone calls.
Maintain a log of all activities and action all requests for alarm attendance to our clients’ properties.
Liaise with our customers and escalate call information to supervisors when needed.
Monitor welfare check calls for all client/company sites.
Effectively and efficiently manage messages and ensure they are passed onto the relevant person/s.
Monitor remote CCTV site images and take the appropriate actions.
Issue, receive and administer keys.
Shift Pattern = Nights 1730-0530 Four ON Four Off. Overtime opportunities available.
Holiday = Approx. 19.5 days per annum (based on Statutory Holiday Entitlement)
Must have a SIA Front Line Security License with preferably CCTV as mandatory requirement.
Wages based on £13.50 per hour
Immediate start available
Qualities and Attributes for the role:
Must have a polite, positive and professional telephone manner.
Must provide excellent customer services and be able to diffuse difficult situations in pressured scenarios.
Must be adequately IT/Computer Literate.
Must have excellent communication skills both orally and in writing.
Must be flexible to cover holidays and emergencies.
Must be able to work well with others and lead by example.
Using of own initiative.
Must have a good work ethic.
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Benefits:
Ability to commute/relocate:
- Staines-upon-Thames TW18: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Security: 3 years (preferred)
Licence/Certification:
- SIA Badge (required)
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
