Magento B2B E-commerce & Portal Manager
Location: Chelmsford, Essex
Working arrangement: Office-based during the initial implementation, with hybrid working considered thereafter
Contract: Initial four- Eight -week contract, with the opportunity to become a long-term or permanent role
Start date: Immediate
About Chelmsford Safety Supplies
Chelmsford Safety Supplies Ltd is a growing UK supplier of PPE, workwear and managed safety solutions.
Our Magento platform provides bespoke B2B ordering portals for customers and their employees.
These are not conventional retail websites. Each portal provides an individual customer with access to its approved PPE and workwear range, agreed pricing, authorised users, delivery locations, permissions and purchasing rules.
Magento is becoming one of the principal revenue channels within our business.
We have approximately 30 priority customer portals that need to be fast-tracked. Following a successful initial rollout, the programme is expected to expand to approximately 300 customer portals.
The opportunity
We are looking for an experienced and hands-on Magento B2B E-commerce & Portal Manager to lead the urgent implementation of our first 30 priority customer portals.
The role will initially be offered as a four-week paid contract.
Following a successful initial project, there is an opportunity to take long-term responsibility for the wider portal rollout and ultimately manage the complete CSS e-commerce function.
The successful candidate will work from our Chelmsford office during the initial implementation so that they can collaborate closely with our Sales, Customer Experience, Procurement, Finance and Operations teams.
You will also work directly with Fluid, our external Magento development agency.
Essential B2B experience
Candidates must have genuine hands-on experience operating Magento 2 or Adobe Commerce in a B2B environment.
Experience focused mainly on Shopify, Amazon, consumer retail, SEO, paid advertising or digital marketing will not be sufficient.
You must understand complex B2B e-commerce requirements, including:
- Customer-specific product ranges.
- Customer-specific pricing.
- Company and customer accounts.
- Multiple users within a customer organisation.
- User roles and permissions.
- Multiple delivery locations.
- Cost centres and departments.
- Purchasing limits and approval processes.
- Bulk customer and user imports.
- Bespoke customer ordering rules.
- Customer onboarding and training.
Initial four-week project
The initial objective is to configure, test and prepare approximately 30 priority customer portals for launch.
The successful candidate will:
- Review the existing Magento platform and portal-building process.
- Work with Fluid to understand the existing functionality and configuration.
- Review the requirements for the 30 priority customers.
- Create a clear implementation and delivery plan.
- Identify missing product, pricing, user and customer information.
- Configure customer portals directly within Magento.
- Create approved customer product ranges.
- Apply customer-specific prices.
- Configure users, delivery locations, roles and permissions.
- Prepare and complete bulk data imports.
- Test each portal before customer launch.
- Coordinate customer demonstrations and onboarding.
- Support customers through their first orders.
- Record technical issues and escalate development requirements to Fluid.
- Produce clear progress reporting for CSS management.
- Document a repeatable process for the wider rollout.
What success looks like
The initial project will be assessed against:
- The number of priority portals successfully configured.
- Accuracy of customer products and pricing.
- Accuracy of users, permissions and delivery locations.
- Completion of structured portal testing.
- Customer portals being ready for review and sign-off.
- Customers successfully completing initial orders.
- Quality of communication with CSS, Fluid and customers.
- Ability to work independently and maintain delivery momentum.
- Creation of a scalable process for the wider portal rollout.
The target is to fast-track approximately 30 portals during the initial contract, subject to complete customer information being available and no significant development blockers.
Long-term opportunity
Following a successful initial contract, the role may develop into a long-term or permanent position with responsibility for the full CSS e-commerce operation.
Long-term responsibilities are expected to include:
- Leading the wider rollout of approximately 300 customer portals.
- Acting as the internal owner of Magento.
- Managing day-to-day e-commerce operations.
- Maintaining customer portals, products, prices, users and permissions.
- Managing customer onboarding and portal adoption.
- Managing the Magento development roadmap with Fluid.
- Gathering and prioritising new feature requirements.
- Completing user acceptance testing for developments.
- Improving the customer ordering journey.
- Monitoring online sales, order volumes and customer activity.
- Identifying opportunities to move manual orders online.
- Developing Magento as a major revenue and customer-retention channel.
- Building additional e-commerce support resources as the platform grows.
Relationship with Fluid
Fluid is our external Magento development agency.
Fluid will remain responsible for:
- Software development.
- Complex technical defects.
- Integrations.
- Platform upgrades.
- Hosting and infrastructure.
- Major technical functionality.
The successful candidate will be responsible for:
- Portal configuration.
- Day-to-day Magento operation.
- Product and customer data.
- User setup and permissions.
- Portal testing.
- Customer onboarding.
- Business requirements and priorities.
- Managing the workflow and development backlog with Fluid.
Essential experience
Candidates must have:
- At least three years of hands-on Magento 2 or Adobe Commerce experience.
- Demonstrable experience within B2B e-commerce.
- Experience using the Magento administration platform.
- Experience configuring customer-specific B2B portals.
- Experience managing customer-specific catalogues and pricing.
- Experience with customer accounts, users, roles and permissions.
- Experience with product, customer and user-data imports.
- Strong CSV and Microsoft Excel skills.
- Experience completing user acceptance testing.
- Experience onboarding business customers.
- Experience working with an external Magento development agency.
- Excellent organisation and attention to detail.
- Strong written and verbal communication.
- The ability to work independently and take ownership of delivery.
Desirable experience
The following would be beneficial:
- Adobe Commerce B2B functionality.
- Company accounts and company users.
- Shared catalogues.
- Purchasing approval workflows.
- ERP and Magento integrations.
- Multi-site or multi-portal Magento environments.
- PPE, workwear, manufacturing or industrial distribution.
- Jira, Confluence or similar development-management tools.
- E-commerce performance and adoption reporting.
- Previous experience working for a Magento agency.
This role is not suitable for
This role will not be suitable for candidates whose experience is mainly in:
- Shopify.
- Amazon marketplaces.
- Consumer retail websites.
- SEO.
- Paid advertising.
- Social media.
- Digital marketing.
- Content creation.
- General project management without hands-on Magento experience.
Benefits:
- Company events
- Sick pay
- Work from home
Application question(s):
- How many years have you personally worked with Magento 2 or Adobe Commerce?
- What hands-on Magento administration tasks have you completed?
- Describe a B2B portal or customer-specific e-commerce platform you have managed.
- Have you completed large product, customer or user-data imports?
Work Location: Hybrid remote in Writtle CM1 3AG
