Cambrian Alliance
Cambrian Alliance is the largest independent Buying Group serving Independent Pharmacy in the UK. Through our market leading buying platform e-CASS, we enable Pharmacy to take control of their purchasing - maximising profit and saving time. If you have experience of working in Pharmacy, and you are looking for a change in career that utilises you Pharmacy experience as a Dispensing Assistant or an ACT we want to hear from you.
Purpose:
The Account Services Manager is responsible for answering company, product and service queries and to support business growth and retention. The Account Services team work closely with all areas of the business to be both proactive and reactive in retention and growth by resolving queries efficiently and offering additional products and services as appropriate to the customer.
Key Responsibilities:
- Effectively handle all in-bound Customer and Prospect contact
- Liaise with relevant internal departments to resolve issues and queries raised by Customers
- Record relevant information in the company CRM
- Handle customer enquiries & complaints in a professional and thorough manner, ensuring that complex or more serious issues are escalated in the appropriate person
- Be aware of relevant regulatory requirements
- Adhere to company policies and procedures specific to role
- Be aware of products and services offered by the company
- Provide guidance and advice to Customers on appropriate products and services
- Support Customers in adopting products and services
- Support starters and leavers process
- Support remote working team members efficiently and professionally
- Assist in marketing campaigns
Key Skills:
- Pharmacy knowledge and experience
- Excellent Customer focus
- Excellent attention to detail
- Excellent communication skills with the ability to work on own initiative in line with procedures
- Ability to work effectively whilst under pressure
- Ability to deal with multiple tasks simultaneously
- The ability to be flexible and creative in dealing with Customers
Job Type: Full-time
Pay: Up to £28,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Education:
- GCSE or equivalent (preferred)
Experience:
- Pharmacy: 1 year (preferred)
Work Location: Hybrid remote in Cardiff CF15 8LW
