Location: London (Head Office)
Hours: Monday to Friday, 9:00am-5:30pm
Working Pattern: Hybrid (50/50)
Reports to: Director of First Line Risk
Department: Chief Operating Office - First Line Risk
Travel: Occasional travel as required
We're looking for an experienced Third Party Risk & Operational Resilience Manager to join our First Line Risk team at Hampshire Trust Bank.
This is a highimpact role where you'll take ownership of the Third Party Risk Management (TPRM) framework while supporting the bank's broader operational resilience strategy. You'll act as a subject matter expert, ensuring our thirdparty risk framework remains compliant, proportionate and embedded across the business, while providing oversight, challenge and guidance to key stakeholders.
You'll play a critical role in protecting the bank, strengthening supplier governance and ensuring resilience across our services, with strong visibility at senior leadership level.
Third Party Risk Management (Primary Focus)
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Own and maintain the TPRM policy, framework, operating model and supporting standards
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Oversee onboarding, segmentation and risk assessment of thirdparty suppliers
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Provide expert guidance and challenge to business owners on supplier risk responsibilities
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Deliver assurance activity, identify control weaknesses and escalate noncompliance
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Lead the Third Party Risk Forum, including MI production, governance and action tracking
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Manage thirdparty due diligence (including platforms such as Hellios) and supplier oversight
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Develop and track thirdparty performance metrics and reporting
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Design and deliver exit strategy testing and contingency planning
Operational Resilience (Supporting)
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Support the implementation of the operational resilience framework across the bank
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Contribute to business continuity planning, incident management and service resilience
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Support scenario testing and identification of resilience vulnerabilities
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Ensure TPRM is effectively integrated into resilience reporting and governance
Business Incident Management
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Participate in the Business Incident Management rota
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Act as incident lead when required, coordinating response, governance and resolution
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Ensure incidents are managed in line with policy and closed effectively
You'll collaborate closely with:
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Director of First Line Risk and Risk Business Partners
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Procurement, IT, Cyber Security and Infrastructure teams
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2nd Line Risk & Compliance and Operational Risk teams
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Commercial Managing Directors and business owners
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External industry bodies and thirdparty providers
Qualifications & Experience
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Proven experience in Third Party Risk Management or supplier risk, ideally within financial services
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Strong knowledge of UK regulatory requirements (FCA, PRA, outsourcing, operational resilience)
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Experience designing and maintaining TPRM frameworks, policies and operating models
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Experience working with procurement, legal and cyber teams on supplier onboarding
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Practical experience of risk assessment, assurance and ongoing supplier oversight
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Experience with thirdparty risk platforms (e.g. Hellios desirable)
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Understanding of operational resilience and business incident management
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Experience engaging senior stakeholders and presenting risk insights
Skills & Attributes
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Strong stakeholder management and influencing skills
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High attention to detail with a controlfocused mindset
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Organised and able to manage multiple workstreams
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Confident in challenging and escalating risks appropriately
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Proactive, selfstarter with a continuous improvement mindset
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Collaborative team player with strong commercial awareness
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Competitive salary
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Discretionary annual bonus
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Hybrid working (50/50)
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25 days annual leave (increasing with service) + Holiday Buy Scheme
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Private Medical Insurance (Bupa)
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Mental health & wellbeing support via YuLife & Bupa
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Pension scheme - 8% employer contribution (noncontributory)
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Cycle to Work & Green Car Schemes
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Interestfree season ticket loan
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Annual volunteering day & Net Zero commitment
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YuLife Rewards - retail, lifestyle & experience discounts
If you're an experienced risk professional with a passion for thirdparty risk, operational resilience and governance, we'd love to hear from you.
