Professional Services
Part time: 0.4 FTE, 14 hours per week
Working pattern to be agreed
Permanent
Unfortunately, this role is not eligible for visa sponsorship in line with Home Office requirements. Applicants will therefore be unable to secure a Skilled Worker visa for this role and will require an alternative source of right to work in the UK."
THE POST – REQ000601 - Student Hub Assistant
This post makes an important contribution to the student journey at UWS. The successful candidate will be responsible for dealing with a wide range of enquiries from applicants, students, colleagues and visitors to the University. The Student Hub is the gateway to a wide range of services including student support, admissions, Registry, finance and IT.
The post holder will work as part of the Student Hub team to deliver an excellent service face-to-face, via email/self-service portal and chat to all students throughout their time at UWS and support the Student Hub Co-ordinator to ensure enquiries are responded to accurately within an agreed timescale. The post is based at our Dumfries campus, a unique learning environment shared with University of Glasgow and Dumfries & Galloway College.
You will work with students and colleagues from across all UWS campuses and beyond, to proactively provide information and assistance, diagnosing enquiries and escalating if necessary. You will proactively contribute to a culture of positivity and enthusiasm to ensure students are at the heart of everything that we do.
The working pattern is flexible, and can be discussed at interview, some examples of this would be:
-
2 days per week, usually 09.00 – 17.00, all year round (Wednesday and one other day)
- 3 days per week, usually 09.00 – 17.00, term-time/35 weeks per year (Monday to Wednesday or Tuesday to Thursday)
- Shorter working hours over more days of the week, starting later and/or finishing earlier
Due to the nature of this role and working pattern it is not suitable for current UWS students.
The successful candidate should have the following:
Educated to HNC level or equivalent- Previous experience in a customer service/customer facing in a highly customer focussed environment (preferably in further or higher education)
- Experience in a help desk/information service role in a highly customer focussed environment
- Experience of using customer services IT systems such as enquiry management and client/case management systems
ABOUT US
University of the West of Scotland is a placemaking institution that is proud to be an integral part of its local communities, with a national and international reach: the University has four campuses in Scotland in Ayr, Dumfries, Lanarkshire and Paisley, as well as a campus in London Docklands. UWS has almost 100 international partnerships and its student community comprises more than 100 nationalities.
UWS is committed to providing education opportunities for all, empowering individuals to reach their full potential. The University creates meaningful impact locally, nationally and globally through innovative learning and teaching, pioneering research, and transformative partnerships. UWS is committed to the UNSDGs and was ranked joint 1st in Scotland and joint 4th in the UK for quality education (SDG4); and 1st in the UK and 39th globally for our contribution to decent work and economic growth (SDG8) in the Times Higher Education Sustainability Impact Ratings 2026.
90% of UWS research was classed as world-leading, internationally excellent, or recognised internationally in the REF (Research Excellence Framework) 2021.
Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.
We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:
- 24 days of annual leave, plus a further 12 days for public/university holidays
- An additional days leave on your birthday
- Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme
- A flexible approach to working pattern and work-life balance
- Employee discount scheme across 3,500 retailers
- Fitness facilities across our campuses
- Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
- Professional, career and research development opportunities.
Closing Date: Tuesday 4th August 2026
Interview Date: Thursday 13th August 2026
Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).
The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.
You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice at www.uws.ac.uk
UWS are committed signatories to the Armed Forces Covenant.
UWS is committed to equality and diversity and welcomes applications from underrepresented groups.
UWS is a “Disability Confident” employer.
University of the West of Scotland is a registered Scottish charity, no. SC002520
