Previous experience supervising or leading an administrative team is essential. Experience within General Practice or the NHS is desirable but not essential.
About Us
We are a friendly, patient-focused GP practice committed to delivering high-quality healthcare services to our local community. We pride ourselves on providing a supportive working environment where teamwork, professionalism and continuous improvement are valued.
We are seeking an organised and motivated Administration Lead to support the day-to-day management of our administrative team and help ensure the smooth running of practice operations.
About the Role
The Administration Lead will be responsible for overseeing and coordinating a range of administrative functions, supporting team performance and ensuring that services are delivered efficiently and to a high standard.
Working closely with the Operations Manager, Practice Manager and clinical teams, you will provide leadership and support to the administrative team while maintaining a hands-on approach to administrative duties when required.
This is an excellent opportunity for an experienced administrator, team leader or supervisor looking to develop their career within primary care.
Main Duties and Responsibilities
- Lead, support and supervise the administrative team.
- Coordinate and monitor administrative workloads and priorities.
- Support staff development, training and induction.
- Conduct regular one-to-one meetings and annual appraisals.
- Assist with recruitment, onboarding and probation reviews.
- Manage administrative rotas and ensure appropriate service cover.
- Oversee workflow management, patient registrations and medical records administration.
- Support delivery of QOF, Enhanced Services and patient recall programmes.
- Monitor quality and performance standards and support continuous improvement initiatives.
- Act as a point of contact for administrative queries and external organisations where required.
- Support compliance with practice policies, information governance and confidentiality requirements.
- Provide hands-on administrative support during busy periods.
About You
Essential
- Previous experience in an administrative role.
- Experience supervising, supporting or leading a team.
- Excellent organisational and time management skills.
- Strong communication and interpersonal skills.
- Ability to prioritise workloads and meet deadlines.
- Good IT skills, including Microsoft Office applications.
- Ability to work effectively both independently and as part of a team.
- Commitment to confidentiality, professionalism and excellent customer service.
Desirable
- Experience working in a GP practice, NHS or healthcare setting.
- Knowledge of SystmOne, AccuRx, Anima or similar healthcare systems.
- Experience supporting staff training and development.
- Leadership or management qualification.
- Understanding of QOF and Enhanced Services.
What We Offer
- Supportive and friendly working environment.
- Opportunities for training and professional development.
- NHS Pension Scheme (where applicable).
- Generous annual leave entitlement.
- Employee wellbeing support.
- The opportunity to contribute to the ongoing development of a busy and successful GP practice.
Additional Information
This post is subject to satisfactory references, an Enhanced DBS check and Occupational Health clearance.
We are committed to promoting equality, diversity and inclusion and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Pay: £14.00-£15.00 per hour
Benefits:
- Health & wellbeing programme
- On-site parking
Application question(s):
- Do you have experience supervising, leading or managing administrative staff?
- Are you confident using Microsoft Office, Outlook and administrative systems?
Work Location: In person
