Kingspan Light, Air + Water is committed to driving innovation and sustainability across the data centre sector. As we expand our presence in this fast-growing market, we are seeking a Data Center Customer Service Executive to become a key member of our team.
This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems and working in a fast-paced environment. You will act as the primary point of contact for customers, ensuring a high level of service while coordinating with operational, engineering and logistics teams to deliver outstanding customer experiences.
Customer Service & Account Support
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Act as the first point of contact for customer enquiries, requests, incidents and escalations.
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Build and maintain strong customer relationships through professional communication and service delivery.
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Manage customer requests and ensure they are resolved within agreed service levels.
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Provide regular updates and communications to customers regarding incidents, requests and maintenance activities.
Incident & Service Management
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Manage service tickets from creation through to resolution.
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Coordinate with internal technical teams to investigate and resolve customer issues.
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Escalate critical matters where necessary while maintaining effective stakeholder communication.
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Ensure all customer interactions and support activities are accurately recorded.
Operational Coordination
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Coordinate customer access requirements and visitor management procedures.
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Support Remote Hands and Smart Hands service requests.
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Assist with service provisioning, equipment deliveries, rack installations and decommissioning activities.
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Support change management communications and customer notifications.
Reporting & Performance
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Monitor performance against customer SLAs and contractual commitments.
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Produce service reports and operational updates.
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Identify trends and opportunities for continuous improvement.
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Support customer review meetings and service governance activities.
Compliance & Security
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Follow all data centre security procedures and access control requirements.
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Support compliance with relevant standards including ISO 27001, SOC and PCI-DSS.
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Maintain confidentiality of customer and business information at all times.
Essential Skills & Experience
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Previous experience in a customer service, service desk, customer support or customer-facing role.
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Excellent verbal and written communication skills.
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Strong organisational and administrative skills.
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Ability to manage multiple priorities and work effectively under pressure.
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Strong relationship-building and stakeholder management skills.
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High attention to detail and problem-solving capability.
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Proficiency in Microsoft Office applications, particularly Excel.
Desirable Skills & Experience
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Experience within a data centre, IT infrastructure, telecoms or technical services environment.
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Understanding of service management processes and ticketing systems.
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Knowledge of data centre infrastructure including power, cooling and networking environments.
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Experience using Power BI, MS Project or similar reporting tools.
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German, French or Nordic language skills.
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Sales or customer-facing commercial experience.
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Degree or higher-level qualification in a technical, engineering, business or project management discipline is desirable.
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Opportunity to work within a rapidly growing global market.
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Be part of an innovative and industry-leading organisation.
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Collaborate with experienced professionals across engineering, operations and commercial teams.
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Career development opportunities within a global business.
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Support the delivery of sustainable solutions for critical infrastructure projects.
If you are passionate about customer service, thrive in a dynamic environment and are interested in the future of data centre infrastructure, we'd love to hear from you.
Apply today and join Kingspan Light, Air & Water as we help shape the future of data centres worldwide.
