Head of Retention | £65,000 – £70,000 DOE
Location: Hybrid 3 days on site in either Brighton or St Albans
Ready to make an impact? We'd love to hear from you.
To be considered for this opportunity, please submit your CV via the application link below. Only applications submitted through the online application process will be considered.
http://higheredpartners.peoplehr.net/Pages/JobBoard/Opening.aspx?v=950d8754-2fae-43c7-a366-215d08400d92
At Higher Ed Partners (HEP), we’re on a mission to transform access to higher education by helping our university partners deliver high-quality, accessible, and career-focused online programmes.
This role is ideally suited to experienced leaders from Student Success, Customer Success, Retention, Contact Centre Operations, Customer Experience or Revenue Operations backgrounds. Applicants with a proven track record of leading high-volume retention or lifecycle functions and delivering measurable commercial outcomes are encouraged to apply.
This is a high-impact leadership role where you’ll use insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.
We’re looking for someone with:
Strong commercial acumen and analytical capability.
Proven ability to improve retention, revenue and customer lifetime value through data-led interventions.
Experience leading high-performing teams and cross-functional initiatives.
Expertise in CRM systems, automation, and multi-channel engagement strategies.
This is not a marketing or campaign management role. It is an operational leadership position focused on customer/student retention, performance management, commercial outcomes, and leading high-performing teams.
Why join HEP?
Salary: £65,000 – £70,000 DOE
25 days holiday + bank holidays
Company pension
Health & wellbeing programme
Sick pay
Free flu jabs
Employee discounts
Referral programme
On-site parking
At HEP, our values drive everything we do:
Driven. Inclusive. Collaborative.
If you’re a strategic leader who thrives on solving problems, using data to drive decisions, and building high-performing teams, we’d love to hear from you.
HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
Pay: £65,000.00-£70,000.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: Hybrid remote in St Albans AL1 3TF
