Customer Service Representative – Gaming PC & Technology
We’re looking for an experienced Customer Service Representative to join our fast-growing gaming PC business.
This is not an entry-level customer service position.
We are specifically looking for someone who has previous experience handling a high volume of customer emails/tickets using a customer service platform such as Zendesk, Freshdesk, Gorgias, Salesforce Service Cloud or a similar ticketing system.
Our customer service department handles hundreds of customer enquiries per day, so you must be comfortable working efficiently in a fast-paced environment while maintaining excellent accuracy, grammar and customer service standards.
You’ll be a first point of contact for our customers, handling incoming telephone calls and customer service tickets relating to orders placed through our website and online marketplaces including Amazon.
Key Responsibilities
- Manage a high-volume customer service inbox, responding to large numbers of customer emails/tickets efficiently and accurately
- Use Zendesk or similar customer service/ticketing software to manage, prioritise and resolve customer enquiries
- Answer incoming customer calls professionally and confidently
- Respond to enquiries regarding orders, deliveries, returns, warranties and general product support
- Provide clear and accurate updates to customers
- Troubleshoot basic customer and product issues
- Escalate technical or complex cases to the appropriate internal department
- Liaise with warehouse, technical and management teams to resolve customer issues
- Maintain detailed and accurate records within the ticketing system
- Manage multiple customer cases simultaneously while ensuring nothing is missed
- Maintain a consistently high standard of written communication and customer satisfaction
Essential Experience
Please only apply if you have previous experience working in a customer service role involving high-volume email or ticket handling.
You should have:
- Previous experience handling large volumes of customer emails/tickets every day
- Experience using Zendesk, Freshdesk, Gorgias, Salesforce Service Cloud or another similar customer support platform
- Previous experience in a dedicated customer service, eCommerce, online retail or support environment
- Excellent written English, including grammar, spelling and professional tone
- Fluent spoken English
- A confident and professional telephone manner
- The ability to respond quickly without sacrificing accuracy or quality
- Strong organisation and the ability to manage multiple open customer cases
- Confidence using computers and learning new systems
- The ability to remain calm and professional when dealing with complaints or difficult customer situations
Experience within eCommerce, technology, computers or gaming is highly desirable.
Knowledge of gaming PCs and computer hardware would be an additional advantage.
What We're Looking For
We are not looking for someone whose only experience is general retail or occasional customer enquiries.
The successful candidate should already understand what it is like to work within a busy customer service operation where hundreds of emails and support tickets can be received each day.
You should be comfortable working with queues, ticket statuses, internal notes, escalations, response targets and prioritising urgent customer issues.
Why Join Us?
- Join a fast-growing UK gaming PC brand
- Work within the gaming and technology industry
- Friendly and supportive team environment
- Opportunity to develop and progress as the business continues to grow
- Work with established eCommerce marketplaces and customer service systems
Working Hours
9:00am – 5:30pm (UK Time)
Before Applying
Please ensure your CV clearly demonstrates your previous customer service and high-volume email/ticket handling experience, including any platforms such as Zendesk or similar systems that you have used.
If you’re experienced in managing busy customer service queues, confident on the telephone and able to produce professional written responses quickly and accurately, we’d like to hear from you.
Job Type: Full-time
Pay: £12.71-£13.00 per hour
Application question(s):
- Test Question : A customer emails saying: “My PC turns on but there is no picture on the monitor.” What basic checks would you ask them to carry out?
- How would you deal with an angry customer who is demanding a refund when the issue needs to be investigated first?
- This role involves responding to a high volume of customer messages. How do you make sure your replies remain accurate, professional and friendly when dealing with difficult customers?
- Tell us about your previous customer service experience, particularly with online orders, Amazon, eBay or other e-commerce platforms.
- What experience do you have with computers or gaming PCs? Please explain what components you are familiar with (e.g. CPU, GPU, RAM, SSD, HDD, Windows, BIOS).
Experience:
- Customer service: 3 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Manchester M30 9FU (required)
Work Location: In person
