Infrastructure Engineer Apprentice with Next2IT
Hours Per Week: 37.5 - Monday to Friday 9-5:30
Salary:
Year 1 - 16,000pa
On completion of the apprenticeship - 25,000pa
Short Description:
This learner will develop skills with the aim of helping build, deploy, maintain and update IT systems across on premises, cloud and hybrid domains as part of the Next2IT Service Desk.
Full Description:
Description of company
Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.
Job Description
This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part in our customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges.
Duties and Responsibilities
- Respond to and resolve more complex technical issues.
- Monitor and manage ticket queues, ensuring SLAs are met.
- Act as a liaison between customers and other support teams to facilitate issue resolution.
- Document resolution procedures and update the knowledge base.
- Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients.
- Ensure that all system changes follow company change management processes.
- Produce IT infrastructure policy documentation, implementation, and governance.
- Undertake activities on client sites as required.
Future Prospects:
This apprenticeship offers a genuine pathway for growth within the company. Depending on your interests and strengths, you could progress into a Third-Line Engineer role, move into team leadership, or specialise further — for example, in cloud consultancy or architecture.
Training Provided:
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- Microsoft Certified Azure Fundamentals (AZ-900)
- CompTIA IT Fundamentals+
- Certiport IT Specialist Networking
- Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Skills Required:
- Experience with Office 365
- Good standard of written and spoken English
- Communication skills
- Customer Service
Desired rather than required:
- Understanding or knowledge of Windows Server (Active Directory, DNS, NPS), Azure (Entra, VM's, Networking) & AWS
- Background in using helpdesk software
- Understanding or knowledge of troubleshoot computer issues
- Knowledge of IT systems, networks, and relevant software
- Familiarity with IT service management (ITSM) principles and ITIL methodologies
Personal Qualities:
- Problem-solving skills and ability to handle pressure
- Excellent communication skills in written and spoken English
- Team player with a customer-oriented approach
Qualifications Required:
GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Start Date:
November 2026
We kindly request that applicants answer the screener questions independently, without the assistance of generative AI, to ensure your authentic voice and qualifications are represented.
IND123
Pay: From £16,000.00 per year
Application question(s):
- Have you had any IT support experience?
- Any experience with Office 365?
- What is your mode of transport?
Work Location: In person
