About the role
Are you a confident leader with a passion for customer service, community engagement and helping people access services with ease?
Join the Welcome Centre team as a Customer Services Supervisor and Digital Lead and play a key role in shaping the future of customer services across the Isle of Man. Based between the Welcome Centre at the Sea Terminal and our growing network of Regional Hubs in Peel, Ramsey and Port Erin, you'll help lead the delivery of a wide range of services for residents, visitors and businesses.
In this exciting role, you'll share responsibility for the day-to-day management of the Welcome Centre network, supporting staff, overseeing service delivery and ensuring customers receive a high-quality experience across face-to-face, telephone, email and online channels. You'll lead and develop a team of Customer Service Officers, manage resources across multiple locations and support the continued development of new services and initiatives. With a varied mix of operational leadership, people management, problem solving and stakeholder engagement, you'll also support the expansion of our Regional Hubs, drive digital inclusion within local communities and help improve access to government services across the Island.
Working closely with internal departments, external organisations and community partners, you'll identify new opportunities, improve service delivery and promote the Welcome Centre as the Isle of Man Government's primary multi-channel customer service hub. This is an exciting opportunity for someone who enjoys leading people, improving services and making a real difference to the communities they serve. If you're a motivated and customer-focused individual with strong leadership skills and a passion for helping others, we'd love to hear from you!
Apply today and help shape the future of customer services across the Isle of Man!
A workplace that invests in you
A competitive salary that increases each 12 months until you reach the salary maximum.
A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
Enjoy occasional remote working opportunities, with prior agreement from your manager.
Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
Ability to apply for an unpaid career break after 3 years’ service.
Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.
Things to note
Please note a relocation package is not available for this role.
Ready to apply?
We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [email protected].
To get the best out of your application, read our article on the important essentials you need to know before applying.
Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online, please contact us on 01624 685000 or by email at [email protected].
