Lead Receptionist – Dental Practice
Location: Stonydelph Dental Practice
Job Type: Full-time | Permanent
Salary: From £13.25 per hour, depending on experience
Join Our Friendly Dental Team!
We are looking for an experienced, enthusiastic and highly organised Lead Receptionist to join our busy and welcoming dental practice.
This is an excellent opportunity for someone with outstanding customer service skills and ideally previous dental reception experience who is ready to take the next step in their career. As the first point of contact for our patients, you will play a vital role in creating an exceptional patient experience while leading our reception team and ensuring the smooth day-to-day running of the front desk.
We're particularly interested in someone who sees this as more than just a job. We're looking for an ambitious individual who is eager to learn, develop new skills and build a long-term career with us. We are committed to investing in the right person by providing training, mentoring and support, with genuine opportunities to progress into more senior leadership and management roles within the practice.
If you enjoy working with people, thrive in a busy environment and are passionate about delivering excellent service, we'd love to hear from you.
Key Responsibilities
- Lead, motivate and support the reception team, promoting a positive and professional working environment.
- Provide a warm, friendly and professional welcome to every patient.
- Manage appointments efficiently and optimise the practice diary.
- Handle patient enquiries by telephone, email and in person.
- Process payments and maintain accurate patient records.
- Assist with both NHS and private patient administration.
- Work closely with dentists, dental nurses and the Practice Manager to ensure excellent patient care.
- Help maintain efficient reception systems and consistently high customer service standards.
- Support the training and development of new reception team members where required.
- Identify opportunities to improve reception processes and contribute to the continued growth and success of the practice.
Person Specification
We're looking for someone who has:
- Previous experience working in a dental practice (preferred).
- Experience supervising or leading a team.
- Excellent customer service, administration and organisational skills.
- Strong communication skills, with the ability to build positive relationships with patients and colleagues.
- Good general IT skills, including experience using Microsoft Word, Excel and other software packages.
- Experience using dental/ medical patient management software (preferred), although full training will be provided for the right candidate.
- A positive, friendly and professional attitude.
- The ability to remain calm, organised and efficient in a fast-paced environment.
- A genuine passion for delivering exceptional patient care.
- A proactive approach with the confidence to use your initiative and support others.
- A willingness to learn, embrace new challenges and continuously develop professionally.
- The ambition to grow within the practice and a genuine desire to progress into more senior leadership or management roles as opportunities arise.
What We Offer
- Competitive salary, depending on experience.
- Company pension scheme.
- Paid annual leave.
- Staff discounts on dental treatment after six months' employment.
- Ongoing training, mentoring and professional development.
- A supportive, friendly and experienced team.
- Genuine opportunities for career progression and future leadership development.
- The chance to play an important role in the continued growth and success of our practice.
Why Join Us?
At Stonydelph Dental Practice, we believe our people are our greatest asset. We pride ourselves on creating a supportive, respectful and positive working environment where every team member is valued.
We don't just recruit employees—we invest in people. If you are motivated, ambitious and looking to build a long-term career, we'll support you every step of the way through training, mentoring and opportunities to develop your skills. We are passionate about promoting from within wherever possible and helping our team members reach their full potential.
How to Apply:
Please send us your CV together with a covering letter explaining why you would be a great fit for our team.
We look forward to welcoming you to Stonydelph Dental Practice.
Pay: From £27,560.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have at least Grade C or equivalent in English or Maths?
- What it your notice period and when could you potentially start?
- Do you have a DBS check in the last 3 years? Enhanced or Basic ?
- Do you have any further qualifications in IT/administration and customer service. Please state all experience and number of years.
Work Location: In person
