Company Overview
Read Motor Group is a family-run business, established in 2010 in Grimsby, driven by a commitment to customer care.
Summary
We have an exciting opportunity for a confident and customer focused Contact Centre Advisor to join our contact centre based in our Hyundai Boston dealership. .
Responsibilities and Duties
The role involves calling our existing customers to book their vehicle in for a Service/MOT or necessary work to the vehicle. You will be required to explain all the features and benefits of our products and services to customers.
Qualifications and Skills
- Contact Centre experience is preferred but not essential.
- Previous experience in the motor trade is advantageous but not essential for the position.
- Confidence in communicating with customers over the phone.
- A proactive attitude and willingness to learn
- Ability to handle sensitive information with discretion.
- Friendly demeanour with a professional attitude.
- IT Skills
We offer a great salary and bonus. Hours of work are between 8.30am - 5.30pm Monday to Friday with an hour unpaid lunch break.
- Comprehensive training package
- You’ll have access to our Salary Extras scheme, which includes discounts on shopping, travel, and household essentials. The scheme also offers support for your Health & Wellbeing with discounted Gym Membership's and an Employee Assistance Programme to assist you through any of life's challenges.
- We also provide an Early Pay Scheme, allowing you to access up to £500 of your monthly salary in advance of payday
- Holiday allowance is 22 days which can rise up to 25 days per annum served, with the holiday year running from 1st January to 31st December.
Job Type: Full-time
Pay: £26,500.00-£30,000.00 per year
Benefits:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- customer service: 1 year (preferred)
Work Location: In person
