Job Summary
We are seeking a highly capable, compassionate and proactive Patient Relationship Team Coordinator to join Osteopathic Consultancy.
This is a senior administrative and patient-facing role, providing an important link between our patients, osteopaths, administrative team and clinic directors.
You will help ensure that every patient receives a warm, professional and well-organised experience, from their first enquiry through to the completion of their treatment journey. You will also coordinate the day-to-day administrative workload, support other members of the Patient Relationship Team and help ensure that appointments, payments, communications and essential tasks are completed accurately and on time.
This is not a passive reception position. We are looking for someone who takes ownership, notices what needs to be done and can work confidently without requiring constant supervision.
Working hours
This is a permanent, part-time position of 25 hours per weekwith a 30-minute break on each full day.
- Monday: 8.30am–7.00pm,
- Wednesday: 8.30am–7.00pm,
- Friday: 8.30am–1.30pm
Applicants must be able to work all of the advertised hours reliably.
Responsibilities
- Act as a key point of contact for patients, responding to enquiries with warmth, compassion and professionalism
- Welcome patients and help create a calm, organised and reassuring clinic environment
- Manage telephone calls, emails, appointments and patient communications
- Support patients through their journey with the clinic, including booking, rebooking and follow-up communication
- Make outgoing calls to patients regarding appointments, treatment plans and outstanding actions
- Take and accurately record patient payments
- Complete end-of-day payment checks and closing procedures
- Coordinate the daily administrative workload and ensure important tasks are not missed
- Monitor appointment books, patient communications and outstanding administrative actions
- Communicate clearly with osteopaths and other team members to ensure patient needs are understood and addressed
- Maintain accurate patient records and documentation
- Assist with patient registration and onboarding processes
- Support, guide and help train other members of the Patient Relationship Team
- Identify administrative problems and take appropriate action to resolve them
- Maintain excellent standards across reception and the wider clinic
- Support the clinic directors with operational and administrative tasks
- Handle sensitive or difficult situations with empathy, professionalism and discretion
- Maintain patient confidentiality and comply with UK data-protection requirements
- Assist with opening and closing the clinic
- Provide occasional holiday or sickness cover where possible
Requirements
We are looking for someone who:
- Has strong experience in administration, reception, customer service or a similarly responsible role
- Is highly organised and able to manage several priorities at once
- Has an excellent and confident telephone manner
- Communicates clearly and professionally, both verbally and in writing
- Is compassionate and genuinely enjoys helping people
- Can work independently and use their own initiative
- Naturally takes responsibility rather than waiting to be told every small task
- Notices problems, follows them through and ensures they are properly resolved
- Is calm, reliable and consistent in a busy environment
- Has strong attention to detail
- Is comfortable making outgoing telephone calls
- Is confident using computers and learning new software systems
- Can handle sensitive information with discretion and professionalism
- Is able to support and positively influence other members of the team
- Is looking for a stable, long-term position within a growing clinic
Previous healthcare experience would be beneficial but is not essential. Finding someone with the right attitude, ability, judgement and commitment is most important to us.
About you
You may be particularly well suited to this role if you enjoy bringing order to a busy environment, helping patients feel looked after and ensuring that a team maintains consistently high standards.
You should be comfortable taking ownership of your responsibilities, making sensible decisions and becoming a dependable and valued member of the clinic.
Application requirement
Please include a short covering message explaining:
- Why this particular role interests you
- Why you believe you would be well suited to it
- Whether you can reliably work all of the advertised hours
Pay: £14.30-£14.85 per hour
Benefits:
- Company pension
- Free parking
Ability to commute/relocate:
- Camberley GU16 6PX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you reliably work Monday and Wednesday from 8.30am to 7.00pm and Friday from 8.30am to 1.30pm?
Experience:
- Administrate: 2 years (preferred)
Language:
- English (required)
- Fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
