Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Fortnum & Mason is seeking a commercially driven and detail-oriented Merchandiser to oversee the performance of our Beauty & Fashion categories. This role is responsible for delivering profitable growth through effective planning, trading, and stock management, whilst preserving the heritage, creativity, and luxury standards synonymous with the Fortnum & Mason brand.
The successful candidate will partner closely with Buying, Retail, and E-commerce teams to curate compelling assortments that delight customers and drive sales across both in-store and digital platforms.
Key Responsibilities
Trading & Commercial Performance
Own and manage the trading performance of Beauty & Fashion categories, delivering against sales, margin, and stock targets.
Regularly review KPIs, identifying risks and opportunities, and take proactive action to optimise performance.
Lead weekly and seasonal trade reviews, providing insight-driven recommendations.
Planning & Forecasting
Develop and maintain robust category forecasts, OTB (Open-to-Buy), and WSSI plans aligned with business objectives.
Manage stock levels to ensure optimal availability whilst minimising markdown risk within the Relex AI Replenishment System.
Drive balanced assortments across core, seasonal, and exclusive ranges.
Stock & Inventory Management
Oversee stock allocation, replenishment, and distribution across stores and online channels.
Ensure effective lifecycle management, including new launches, promotions, and end-of-season activity.
Work closely with supply chain partners to mitigate risks and improve stock flow.
Collaboration & Stakeholder Management
Partner with Buying to build commercially successful yet brand-right ranges.
Collaborate with Marketing and Visual Merchandising to ensure cohesive product storytelling and execution.
Support retail teams with insights and guidance to maximise in-store performance.
Analysis & Reporting
Deliver detailed analysis on sales, customer trends, and product performance within Beauty & Fashion.
Monitor market trends and competitor activity to inform range planning and pricing strategies.
Provide clear, actionable reports to senior stakeholders.
Skills & Experience
Proven experience in merchandising within luxury or premium retail, ideally across Beauty, Fashion, or Lifestyle categories.
Strong commercial acumen with a proven track record of delivering financial targets.
Advanced analytical skills with proficiency in Excel and merchandising systems.
Excellent planning, organisational, and prioritisation skills.
Confident communicator with the ability to influence cross-functional teams.
Passion for luxury retail, with an appreciation for craftsmanship, storytelling, and customer experience.
Key Attributes
Highly detail-driven with a proactive and solution-oriented mindset.
Strong sense of ownership and accountability.
Adaptable and responsive in a fast-paced retail environment.
Customer-focused, with a deep understanding of luxury consumer expectations.
Strong Excel Skills.
+2 years Merchandiser experience
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
