Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts .
The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.
Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.
Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces
Development, maintenance and support of Epic Bridges Interfaces
Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans
Assisting Epic/Application teams with the resolution of errors
Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA
Monitoring the TIE error alerts and resolving, escalating issues
Making sure that the Interface design documents are up to date with any changes, fixes performed
Managing the impact on the interfaces when Epic upgrades are conducted
Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained
Ensure compliance to agreed change processes and change control mechanisms
To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers
To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager
The post-holder would be required to participate in the on-call rota for 24/7 support
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
The duties and responsibilities listed below are representative of the role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post.
Job Summary
Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts .
The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.
Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.
